Experienced BPO Customer Care Voice Associate – Delivering Exceptional Patient Experience through Empathetic Support and Accurate Information in a Fast-Paced Medical Office Environment at blithequark

Introduction to blithequark

At blithequark, we strive to hire exceptional, innovative, and passionate individuals who want to grow with us. As a global business and IT services provider specializing in digital, cloud, and automation, we are committed to creating a diverse and inclusive environment for all employees. Our mission is to deliver exceptional patient experiences through empathetic support and accurate information, and we are currently seeking a BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana.

Job Overview

As a BPO Customer Care Voice Associate at blithequark, you will play a critical role in providing high-quality customer service to patients, providers, and other stakeholders. Your primary responsibility will be to respond to inquiries regarding insurance coverage, claims, and other related topics, ensuring that all interactions are handled with empathy, accuracy, and professionalism. You will be working in a fast-paced environment, handling a high volume of calls, emails, and other written communications, and collaborating with other teams to resolve customer inquiries and complaints.

Key Responsibilities

• Evaluate the basis of quality, productivity, accuracy of information, and attendance and punctuality, as measured by the monitoring of recorded calls
• Provide accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies, and procedures
• Captures and documents customer feedback, receives, resolves, and routes complaints as defined by department policy, procedures, and guidelines
• Interact with other End Client staff to resolve customer inquiries, complaints, and problems, particularly in Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services, and the Behavioral Health and High-End Imaging vendors
• Handle calls regarding claim status, appeal status, eligibility, and benefits, referral, and authorizations

Essential Qualifications

To be successful in this role, you will need to have:

• 1 year of customer service experience in a medical office or hospital setting
• 1 year of computer experience with Windows PC applications
• 1 year of work-from-home experience
• Ability to communicate effectively, both orally and in writing, to exchange information with clients and other stakeholders
• High-speed, reliable internet (40 MBPS min.) and a hardwired connection due to HIPAA requirements
• A quiet, interruption-free workspace (you will be asked to show your home workspace during the interview)
• Availability to work Monday-Friday, 7:00 a.m. to 4:00 p.m. CST, with flexibility to adjust shift timings as per client requirements

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1-3 years of experience in customer service within a medical office or hospital setting
• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
• Previous experience working in a call center or customer service environment
• Knowledge of medical terminology and healthcare industry practices

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to accurately document information

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a BPO Customer Care Voice Associate, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and teamwork
• Access to cutting-edge technology and tools to help you perform your job effectively

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. Our company culture is built on the values of:

• Respect and empathy for our customers and each other
• A commitment to excellence and quality in everything we do
• A collaborative and supportive work environment that encourages teamwork and open communication
• A focus on innovation and continuous improvement

Compensation, Perks, and Benefits

As a BPO Customer Care Voice Associate at blithequark, you can expect:

• A competitive salary and benefits package
• Opportunities for bonuses and incentives based on performance
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement savings plan with company match
• Paid time off and holidays

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for the BPO Customer Care Voice Associate role at blithequark. As a member of our team, you will have the opportunity to make a positive impact on the lives of our customers, while also growing and developing your skills and career. Don't miss out on this exciting opportunity to join a dynamic and inclusive team – apply now!