Experienced Digital Customer Service Representative – Insurance Industry Expertise and Exceptional Client Service Skills Required for blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the insurance technology landscape with our pioneering online insurance marketplace, designed specifically for small businesses in the U.S. Our cutting-edge, proprietary technology platform empowers business owners to effortlessly compare and purchase the insurance they need, while also licensing this platform to select industry participants. With integrations with every major U.S. carrier, managing over $400M in premium annually, and being licensed in all 50 states, we are a force to be reckoned with in the insurance industry. Our success is built on a foundation of fun, personal and company integrity, and teamwork, believing that our achievements are truly a team effort. We foster a service mentality that extends beyond our company walls, driven by a fast-paced and energetic team that is passionate about delivering exceptional client service.

About the Role

We are seeking a highly skilled and motivated Digital Customer Service Representative to join our dynamic team at blithequark. This role is viewed as a developmental position, with the objective of acquiring the skills, proficiencies, and sustained performance to support our Digital Producers and Account Managers in retaining and servicing the blithequark book of business. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring seamless policy management, and identifying cross-sell opportunities to drive business growth.

Key Responsibilities

• Obtain and maintain approved state licenses
• Conduct quality assurance reviews of all bound policies
• Process endorsements, certificates of insurance, and invoices
• Address billing questions for new and renewal policies
• Handle non-pay cancellation notices from carriers and follow up on payments due
• Coordinate and monitor account servicing, ensuring timely policy delivery and smooth customer transition
• Identify and pursue cross-sell opportunities to drive business growth
• Develop strong relationships with carriers and work directly with them to process billing and endorsements
• Utilize superior Microsoft Office skills to manage and analyze data
• Demonstrate strong organizational, customer service, and time management skills, with the ability to work in a fast-paced environment
• Communicate effectively with clients via phone and email, providing exceptional customer service and support

Essential Qualifications

• Property and Casualty Licensed
• 1-2 years of relevant insurance experience
• Familiarity with customer account servicing in regulated/financial services experience preferred
• High School Degree Required, with a 4-Year Degree Preferred
• Proficient in word processing, spreadsheets, email software, and other related programs
• Experience working with 3rd party or agency management systems, various web applications, client or blithequark agent portals, and other related online applications

Preferred Qualifications

• Insurance industry experience, with a strong understanding of policy management and customer service principles
• Experience working in a virtual or remote environment, with the ability to self-motivate and manage time effectively
• Strong communication and interpersonal skills, with the ability to build relationships with clients, carriers, and internal teams
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Digital Customer Service Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge in the insurance industry. You will also have opportunities to work closely with our experienced Digital Producers and Account Managers, gaining valuable insights and expertise to drive your career forward.

Work Environment and Company Culture

At blithequark, we believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and fun. As a virtual-first company, we offer the flexibility to work from anywhere, with access to our Chicago office space as a resource. Our team is driven by a shared passion for delivering exceptional customer service and driving business growth, and we are committed to supporting each other every step of the way.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $45,000-$50,000, depending on experience and location. Our benefits package includes a range of perks and incentives, designed to support your well-being and career growth. From comprehensive health insurance to flexible work arrangements, we are committed to providing a supportive and inclusive work environment that allows you to thrive.

Conclusion

If you are a motivated and customer-focused individual, with a passion for the insurance industry and a drive to deliver exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Digital Customer Service Representative, you will play a critical role in driving business growth and delivering exceptional customer experiences. Join our dynamic team and take the first step towards a rewarding and challenging career in the insurance industry.