Experienced Customer Success Manager for Smart City Initiatives – Remote Opportunity in Mid-Atlantic Area for a Leading Waste Management Technology Firm

Introduction to blithequark and the Industry

blithequark is a pioneering force in the waste management technology sector, dedicated to transforming the way cities manage their waste through innovative, tech-driven solutions. As a leader in this field, blithequark is committed to making a positive impact on the environment and the communities it serves. The company's cutting-edge approach to waste management has earned it a reputation as a forward-thinking and socially responsible organization. With a strong focus on customer success, blithequark is now seeking an experienced Customer Success Manager to join its team, working remotely in the Mid-Atlantic Area.

About the Role

The Customer Success Manager will play a critical role in ensuring the successful adoption and utilization of blithequark's Smart City software by government partners. This is a unique opportunity for a highly motivated and experienced professional to make a real difference in the way cities operate, while also contributing to the growth and success of a dynamic and innovative company. With a competitive salary of up to $100k, opportunities for career advancement, and a comprehensive benefits package, this role offers the perfect blend of challenge, reward, and personal fulfillment.

Key Responsibilities

• Ensure government partners fully adopt, use, and leverage the blithequark Smart City software, providing training and support as needed to maximize its potential.
• Build and maintain strong relationships with government staff and municipal leadership, serving as a trusted advisor and advocate for blithequark's solutions.
• Balance internal and external stakeholder expectations, ensuring that customer needs are met while also aligning with blithequark's business objectives.
• Analyze data and create visualizations to support decision-making, helping government partners to optimize their use of the Smart City software and achieve their goals.
• Provide exceptional customer service and support to SaaS clients, responding promptly to inquiries and resolving issues in a professional and courteous manner.

Essential Qualifications

• Minimum 8 years of work experience, with a proven track record of success in account management or customer success roles.
• Experience within the sanitation industry, with a deep understanding of the challenges and opportunities facing government partners in this sector.
• Tech-savvy, with experience in SaaS technology and a strong ability to learn and adapt to new systems and tools.
• Strong communication and organizational skills, with the ability to work effectively in a remote environment and manage multiple priorities and deadlines.

Preferred Qualifications

• 2 years of routing and logistics experience, with a strong understanding of the operational aspects of waste management and the potential for technology to drive efficiency and improvement.
• Experience with artificial intelligence and machine learning, with a keen interest in the potential for these technologies to transform the waste management sector.
• Strong data analysis skills, with experience using tools such as Excel, PowerBI, or other data visualization software to support decision-making and drive business outcomes.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members, providing opportunities for career advancement and professional learning. As a Customer Success Manager, you will have the chance to work with a talented and dedicated team, learning from their experiences and sharing your own knowledge and expertise. With a strong focus on innovation and continuous improvement, blithequark is the perfect place to build a rewarding and challenging career in the waste management technology sector.

Work Environment and Company Culture

blithequark is proud of its supportive and collaborative work environment, where team members are encouraged to share their ideas, ask questions, and learn from each other. With a remote work arrangement, you will have the flexibility to work from anywhere in the Mid-Atlantic Area, enjoying the benefits of a better work-life balance and reduced commuting time. Our company culture is built on a foundation of respect, trust, and open communication, with a strong commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:

• A competitive salary of up to $100k, reflecting your experience and qualifications.
• Fully paid medical premiums for all full-time employees and their dependents, providing peace of mind and financial security.
• Unlimited Paid Time Off, allowing you to take the time you need to rest, recharge, and pursue your interests.
• A supportive and collaborative work environment, with a strong focus on teamwork, communication, and mutual respect.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge in the waste management technology sector, we encourage you to apply for this exciting opportunity at blithequark. With its innovative approach to waste management, commitment to customer success, and supportive company culture, blithequark is the perfect place to build a rewarding and challenging career. Don't miss this chance to join a dynamic and forward-thinking team, working remotely in the Mid-Atlantic Area and making a real difference in the way cities operate. Apply now to take the first step towards an exciting new chapter in your career!