Experienced Technical Customer Success Associate/Manager – Healthcare IT and Medical AI Solutions Implementation and Support Specialist

Introduction to blithequark

blithequark, a pioneering medical AI startup, is revolutionizing the healthcare industry with its innovative products and services designed to enhance patient experience and institutional efficiency. Founded in October 2018 and based in Seoul, Korea, blithequark has made significant strides in deep learning technology, particularly in MR image reconstruction. The company's groundbreaking SwiftMR technology has consecutively won the 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health, demonstrating its unparalleled capabilities in reducing MRI scan time by up to 50% without compromising image quality.

With the recent acquisition of AI-robotics-based startup Artiq, blithequark is poised to further solidify its unique market position in diagnostic efficiency and reinforce its monopoly on top-notch talents in AI and robotics. The integration of Artiq's AIIV, a venipuncture automation robot, is set to undergo clinical trials in summer 2024 in Korea, with a commercial launch targeted for the end of 2024, marking the first commercialization of its kind worldwide. Having finalized a $20 million Series C fundraising stage, blithequark has accumulated a total of approximately $45 million in funds raised to date, underscoring its commitment to driving innovation and growth in the healthcare IT sector.

Job Overview

blithequark is seeking an experienced Technical Customer Success Associate/Manager to join its US team, playing a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, the company's cloud-based MRI reconstruction software. As a critical member of the customer success team, the successful candidate will combine technical expertise with a customer-focused approach to ensure seamless installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

Key Responsibilities

The Technical Customer Success Associate/Manager will be responsible for the following key areas:

• Technical Implementation (50%): Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs, connect SwiftMR to MRI systems, and integrate it with PACS, managing network and DICOM configurations for smooth interoperability.
• Customer Support & Troubleshooting (50%): Act as the primary technical resource for clients, providing application support and resolving technical issues, including in-depth troubleshooting for integration or connectivity issues related to SwiftMR, PACS support, and MRI-specific configurations.

Additional responsibilities will include:

• Utilizing expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity.
• Managing SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities.
• Developing and maintaining documentation of implementation processes and troubleshooting guides to assist clients in self-support.
• Conducting regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results.

Essential Qualifications

To be considered for this role, candidates must possess:

• 5+ years of experience in a technical or application support role within healthcare IT.
• Proficiency with TCP/IP networking and DICOM networking.
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable.
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues.
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users.

Preferred Experiences

Candidates with the following experiences will be highly regarded:

• 10+ years of experience in a technical or application support role within healthcare IT.
• Proven competencies may be promoted to a Technical Customer Success Manager job title upon final offer.
• Experience implementing radiology AI software in hospital settings.
• Fluency in Korean.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to fostering a culture of innovation, collaboration, and continuous learning. As a Technical Customer Success Associate/Manager, you will have access to:

• Comprehensive training and development programs to enhance your technical and soft skills.
• Opportunities for career growth and advancement within the company.
• Collaboration with a talented team of professionals passionate about revolutionizing the healthcare industry.
• Exposure to cutting-edge technologies and innovative solutions in medical AI and healthcare IT.

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment that encourages creativity, innovation, and teamwork. As a member of our team, you can expect:

• A flexible work arrangement, with the option to work from home and occasional business travel.
• A comprehensive benefits package, including health care plan (medical, dental, and vision), paid time off (vacation, sick, and public holidays), and training and development opportunities.
• A collaborative and inclusive company culture that values diversity, equity, and inclusion.
• Regular team-building activities and social events to foster a sense of community and camaraderie.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range that reflects the candidate's experience and qualifications. Additional perks and benefits include:

• A comprehensive benefits package, including health care plan (medical, dental, and vision), paid time off (vacation, sick, and public holidays), and training and development opportunities.
• A flexible work arrangement, with the option to work from home and occasional business travel.
• Access to cutting-edge technologies and innovative solutions in medical AI and healthcare IT.
• Opportunities for career growth and advancement within the company.

Conclusion

If you are a motivated and experienced technical professional passionate about healthcare IT and medical AI, we encourage you to apply for the Technical Customer Success Associate/Manager role at blithequark. As a member of our team, you will have the opportunity to make a meaningful impact on the healthcare industry, work with cutting-edge technologies, and collaborate with a talented team of professionals who share your passion for innovation and excellence. Apply now to join our dynamic team and contribute to the success of blithequark!