Experienced Full-Time Remote Customer Service Representative 2 – Delivering Exceptional Support in a Dynamic and Fast-Paced Environment

Welcome to blithequark

At blithequark, we pride ourselves on being a team of bright and motivated individuals who are passionate about delivering exceptional customer service. As a leading provider of contact center support, we are committed to hiring talented and dedicated professionals who share our vision of providing top-notch service to our clients. We are currently seeking an experienced Customer Service Representative 2 to join our team in a fully remote capacity, offering the flexibility to work from anywhere.

About the Role

As a Customer Service Representative 2 at blithequark, you will be responsible for providing high-level customer service to our clients via phone, email, and other channels. You will be working on a highly recognized federal government contract, supporting loan operations and responding to customer inquiries in a professional and structured environment. Your primary goal will be to deliver exceptional customer service, ensuring that our clients receive timely and accurate support.

Key Responsibilities

• Provide a high level of customer service in all responsibilities, ensuring that clients receive timely and accurate support
• Actively participate in training and apply lessons learned to provide excellent customer service in accordance with client needs and scripts
• Ensure accurate and timely handling of customer inquiries through multiple channels, including phone and email, while maintaining quality metrics
• Use data analytics and user interviews to determine call trends that can be reported to clients
• Rapidly escalate issues to supervisor/management as appropriate, ensuring that clients receive prompt and effective support
• Use call scripts, messaging/email templates, and desk guides to provide high-level customer service
• Learn necessary information to provide high-level customer service about relevant topics, staying up-to-date with industry developments and client needs
• Ensure the highest level of privacy and security to protect clients and their customers, while providing exceptional customer service

Qualifications and Requirements

To be successful in this role, you will need to meet the following minimum qualifications:

• High School diploma or GED required
• 1 year of contact center or related customer experience
• 6 months of computer experience in a business environment
• Must be able to obtain and maintain a Public Trust Security Clearance
• Must be a US Citizen
• Minimum Internet requirements are 25mbps download and 10mbps upload to work from home

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual – Spanish preferred
• Bachelor's degree
• Prior experience supporting the Small Business Administration

Knowledge, Skills, and Abilities

To excel in this role, you will need to possess the following knowledge, skills, and abilities:

• A friendly and professional speaking voice and patient demeanor
• Outstanding attendance and punctuality
• Ability to provide excellent customer service
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Strong computer skills, including basic troubleshooting, fast and accurate typing, and using web browsers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative 2, you will have access to training and development programs, as well as opportunities for advancement within the company. We believe in promoting from within and encouraging our employees to take on new challenges and pursue their career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and fast-paced work environment. Our company culture is built on a foundation of teamwork, respect, and open communication. We believe in fostering a positive and inclusive work environment, where our employees feel valued and supported. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.

Compensation and Benefits

We offer a competitive compensation package, including a salary of at least $17.20 per hour, depending on the applicable Wage Determination. In addition, cleared employees will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare, which will cover the full cost of employee-only medical, dental, and vision premiums. We also offer a range of benefits, including paid time off, holidays, and opportunities for career advancement.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Please note that we are currently unable to consider applicants residing in California, New York, Oregon, Washington, Illinois, and the city of Philadelphia.

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Customer Service Representative 2. We believe that our company offers a unique and rewarding work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.