Experienced Bilingual Customer Service Representative - 401(k) Specialist for a Fully Remote Call Center Team at blithequark

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a leader in the industry, we are committed to providing innovative solutions and building strong relationships with our clients. Our team is dedicated to excellence, and we are looking for talented individuals to join our ranks. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our Experienced Bilingual Customer Service Representative - 401(k) Specialist position.

Job Overview

As a Customer Service 401(k) Specialist at blithequark, you will be an essential part of our Customer Service and inbound Contact Center team. Your primary responsibility will be to provide best-in-class service to our clients, answering their questions and concerns regarding 401(k) plans and administration. You will be the face of our company, and your excellent communication skills, both written and verbal, will be crucial in building trust and loyalty with our clients.

Key Responsibilities:

• Answer 20-40+ inbound phone calls per day, addressing client inquiries and concerns regarding 401(k) plans and administration
• Educate clients on 401(k) regulations, compliance questions, and plan administration, ensuring they have a clear understanding of our services
• Provide accurate, timely, and customer-focused service, meeting department performance metrics such as quality, handle time, VOC, and adherence
• Navigate our website, register online, and assist with password resets, ensuring a seamless client experience
• Apply knowledge obtained during classroom and on-the-job training to independently solve client requests and resolve issues
• Utilize multiple CRM applications, such as Salesforce and Relius, to assist with addressing client questions and resolving requests

Requirements and Qualifications

To be successful in this role, you will need to demonstrate the following essential qualifications:

• 1+ years of customer service experience, preferably in a remote call center environment
• Fluency in both Spanish and English languages, with excellent verbal and written communication skills
• Ability to adapt to change, think critically, and prioritize tasks to meet established deliverables
• Strong interpersonal skills, with a customer-first approach to service and a commitment to regulatory and organizational compliance
• High school diploma or GED, with proficiency in Microsoft Office applications and general website navigation

Preferred Qualifications:

• Retirement plan experience, with knowledge of 401(k) regulations and administration
• Experience working with CRM applications, such as Salesforce and Relius
• Previous experience in a fully remote work environment, with a proven ability to work independently and manage time effectively

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive rewards package, including:

• A competitive hourly salary, with a base pay range of $21.00 per hour upon passing our language assessment within 90 days
• Flexible work environment, with the opportunity to work from home and create a schedule that suits your needs
• Participation in our Personal Annual Performance Bonus incentive program, with opportunities for professional growth and development
• Medical, Dental, Vision, and Life Insurance, with 75% employer coverage of Medical Premiums
• Retirement Savings - 401(k) plan with generous company match, vested after 2 years
• Tuition Reimbursement up to $5,250 per year, with opportunities for ongoing education and training
• Generous Paid Time Off upon hire, plus quarterly Work/Life Balance days and paid holidays
• Paid Parental Leave, with a commitment to supporting our employees' work-life balance
• Voluntary Pet Insurance, LifeLock, and More, with a range of additional benefits to support your well-being
• 24/7 no-cost Employee Assistance Program (EAP), with access to confidential counseling and support services

Our Culture and Values

At blithequark, we are guided by a set of core principles that shape our culture and values. We believe in:

• Honesty, accountability, and transparency in all our interactions
• Treating every customer and colleague with respect and dignity
• Exhibiting humility both as individuals and as a corporate entity
• Doing the right thing, even when it's difficult

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our Experienced Bilingual Customer Service Representative - 401(k) Specialist position. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of delivering exceptional customer experiences. Apply today and take the first step towards a rewarding and challenging career at blithequark!