Experienced Full Time Remote Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Clients at blithequark

Welcome to blithequark: A Leader in Customer Satisfaction and Retention

At blithequark, we pride ourselves on being a growing and established partner to some of the largest and most iconic associations and organizations in the country. Our mission is to improve the lives of our client members and internal members alike, and we have been doing so for 66 years. We are committed to providing exceptional service to our customers, and we are looking for talented and dedicated individuals to join our team as a Customer Service Representative.

About the Role: Providing World-Class Customer Service

As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional support to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we are looking for someone who is passionate about providing outstanding service and building strong relationships with our clients.

Key Responsibilities:

• Answer incoming customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to our quality program metrics to ensure an excellent customer experience.
• Update and maintain customer billing and eligibility information in all required and appropriate areas of our administrative system.
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures.
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members.
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience.
• Perform other miscellaneous functions and special projects as assigned, including soft sales.

Requirements for Success:

To be successful in this role, you will need to have:

• A high school diploma or equivalent.
• At least two years of customer service experience, preferably in a high-volume customer call center.
• Knowledge of customer service principles and practices.
• Good customer service skills, including verbal, written, and interpersonal skills.
• Ability to work independently or as a team member, with attention to detail and the ability to work in a fast-paced and changing environment.
• Basic proficiency in MS Office.

What We Offer:

At blithequark, we offer a competitive salary of $18.00 hourly, as well as a comprehensive benefits package that includes:

• Health benefits, including medical, dental, and vision.
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income.
• Prefunded optional FSA.
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability.
• A $250 Wellness Benefit.
• 10 days of vacation in your first year, with an additional day added each year.
• 13 paid and closed holidays each year.

Our Culture and Work Environment:

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of continuous learning and growth, and we offer regular training and development opportunities to help our employees succeed. Our team is passionate about delivering exceptional service, and we are committed to making a positive impact on the lives of our customers and our community.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and fulfilling career at blithequark.

Join Our Team and Start Your Journey with blithequark:

We are excited to hear from you and explore how you can contribute to our team's success. As a Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your skills and career. Apply now and start your journey with us!