Experienced Customer Service Representative – Live Chat and Telephone Support Specialist for Dynamic Team at blithequark

Welcome to blithequark: Where Customer Satisfaction Meets Career Growth

At blithequark, we pride ourselves on being a team of bright and motivated individuals who are passionate about delivering exceptional customer service. As a leader in our industry, we understand the importance of building strong relationships with our customers and providing them with personalized support. That's why we're excited to announce an opportunity for a skilled and enthusiastic Customer Service Representative to join our team in a full-time remote capacity, specializing in live chat and telephone support.

As a remote team member, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic and supportive team. Our company culture values honesty, integrity, quality craftsmanship, and a positive attitude, and we're looking for someone who shares these values and is committed to providing top-notch service to our customers.

About the Role: Customer Service Representative – Live Chat and Telephone Support

In this critical role, you will be responsible for taking incoming calls from our customers and making outbound customer calls for follow-up and upselling purposes. Your exceptional communication and active listening skills will enable you to provide customers with personalized support and resolve their queries in a timely and professional manner. Whether you're responding to customer inquiries via live chat or telephone, your goal will be to deliver exceptional service that exceeds our customers' expectations and builds loyalty to our brand.

Your key responsibilities will include:

• Responding to incoming customer calls and live chat requests in a timely and professional manner
• Providing personalized support and resolving customer queries via telephone and live chat
• Making outbound customer calls for follow-up and upselling purposes
• Calling customers from the prior day for quality checks and ensuring their issues have been resolved
• Scheduling visits for maintenance customers and offering promotions to existing customers
• Following up on customer reviews, both positive and negative, to ensure we're meeting our high standards of service
• Providing general inbound customer service support and responding to customer inquiries via telephone and live chat

Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• Previous customer service experience, preferably in a remote or call center environment
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent communication and active listening skills, with the ability to provide personalized support via telephone and live chat
• A conscientious and team-oriented approach, with a strong commitment to delivering exceptional customer service
• Honesty, integrity, and a positive attitude, with a focus on quality craftsmanship and customer satisfaction
• A clear background check and drug screen are required for this position

In addition to these qualifications, we're looking for someone who is:

• Technologically savvy, with experience using customer relationship management (CRM) software and other technology tools
• Able to work in a remote environment with minimal supervision, while still being a team player
• Comfortable with upselling and cross-selling products and services to customers
• Able to work in a fast-paced environment and adapt to changing priorities and circumstances

Benefits and Compensation

At blithequark, we prioritize our employees and offer a comprehensive benefits package that includes:

• Medical, prescription, dental, and vision insurance
• Disability and term life insurance
• Matching 401k benefits to help you plan for your future
• Ongoing training and development opportunities to help you grow in your career
• Paid holidays and paid time off (PTO) to ensure you have a healthy work-life balance

In addition to these benefits, we offer a competitive salary that reflects your skills and experience. With no salary cap, your effort and dedication will directly impact your paycheck, giving you the opportunity to earn a rewarding income while working in a dynamic and supportive environment.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including:

• Regular coaching and feedback sessions to help you improve your skills and performance
• Training programs to help you develop new skills and knowledge
• Opportunities to take on new challenges and responsibilities as you grow in your role
• A clear path for career advancement, with opportunities to move into leadership or specialized roles

Our goal is to help you achieve your career goals and provide you with the support and resources you need to succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive company culture. As a remote team member, you will be part of a close-knit team that values honesty, integrity, and quality craftsmanship. We believe in:

• Providing a positive and inclusive work environment that values diversity and promotes equality
• Encouraging open communication and feedback to help us improve and grow
• Recognizing and rewarding our employees for their hard work and contributions
• Supporting our employees' well-being and providing resources to help them maintain a healthy work-life balance

We're a company that cares about our employees and is committed to helping them succeed in their careers.

Conclusion

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work with a dynamic and supportive team, develop new skills, and provide exceptional service to our customers. Don't miss out on this opportunity to join our team and build a rewarding career with a company that values its employees and prioritizes customer satisfaction.

Apply today and let's build the future together!