**Experienced Customer Service Representative – 100% Remote Opportunity to Make a Difference in Students' Lives**
Are you a customer service professional looking for a new challenge? Do you want to work for a company that prioritizes employee satisfaction and makes a positive impact on people's lives? Look no further! blithequark, a leading provider of Education FinTech services, is seeking an experienced Customer Service Representative to join our team. As a 100% remote position, you'll have the flexibility to work from the comfort of your own home while making a difference in the lives of students and alumni.
**About blithequark**
blithequark was founded in 2011 with a mission to help college students and alumni manage their student loan repayment. Since then, we've grown to provide a full suite of Education FinTech services, including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our employee-driven organization values honest open communication and feedback, and our management team consists of individuals who have been promoted from within.
**Why Join Our Team?**
As a Customer Service Representative at blithequark, you'll have the opportunity to work in a fast-paced and dynamic environment where no two days are the same. You'll be part of a team that's passionate about making a difference in the lives of students and alumni, and you'll have the chance to develop your skills and advance your career. Some of the benefits you can expect include:
* Competitive benefits package, including medical, dental, vision, and life insurance
* Advancement opportunities and career growth
* Diverse experience working on blithequark's various lines of business
* Work from home (WFH) flexibility
* Company-provided equipment
**Primary Duties and Responsibilities**
As a Customer Service Representative, you'll be responsible for providing best-in-class customer service to blithequark's various lines of business, including Student Enrollment Management, Alumni Placement Verification Services, and Student Loan Counseling. Your primary duties and responsibilities will include:
* Handling inbound and outbound customer calls, with a focus on outbound calls to students of blithequark's clients
* Providing clear verbal and written communications to assist customers with repayment of their educational obligations
* Utilizing CRM systems to track customer interactions and resolve technical inquiries
* Updating records with current demographic and contact information and accurately notating all interactions
* Comprehending training material on a variety of topics and sharing new concepts and content with colleagues
* Adhering to all federal and state laws governing the industry, as well as client Statement of Work standards and company guidelines and policies
* Attaining all Key Performance Indicators (KPIs) and monthly performance goals
**What You Need to Be a Successful Customer Service Representative**
To be successful in this role, you'll need to possess the following skills and qualifications:
* Passion for the work you do and the people you help
* Ability to establish and maintain rapport through effective communication and timely follow-up with customers
* Attention to detail and ability to multitask in a fast-paced and deadline-driven environment
* Self-motivation and ability to operate and navigate various technical devices and systems
* Ability to troubleshoot common computer issues
* High school diploma or equivalent (required)
* 1 year of experience in customer service or a related field (required)
**Training Schedule**
During the first two weeks of employment, you'll participate in comprehensive training, which will be conducted Monday through Friday between the hours of 8 am and 5 pm CST.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values honesty, open communication, and feedback, and our management team consists of individuals who have been promoted from within. We're committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow.
**Compensation and Benefits**
We offer a competitive benefits package, including:
* Medical benefits through Cigna
* Dental benefits through DeltaDental
* Vision benefits through DeltaVision
* Flexible Spending Account
* Short and long-term disability
* Life insurance
* 401(k)
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of students and alumni, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**E-Verify Participation**
blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
**Apply Now**
Don't miss this opportunity to join a dynamic and employee-driven organization that's making a positive impact on people's lives. Apply now to become a Customer Service Representative at blithequark and start your journey towards a rewarding and challenging career.
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Join Our Team Today!
Ready to take the next step in your career? Apply now to become a Customer Service Representative at blithequark. We can't wait to hear from you!
Apply NowAbout blithequark
blithequark is a leading provider of Education FinTech services, dedicated to helping college students and alumni manage their student loan repayment. Our employee-driven organization values honesty, open communication, and feedback, and our management team consists of individuals who have been promoted from within.
Our Mission
Our mission is to provide best-in-class customer service to our clients, while making a positive impact on the lives of students and alumni. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- Advancement opportunities and career growth
- Diverse experience working on blithequark's various lines of business
- Work from home (WFH) flexibility
- Company-provided equipment
Training Schedule
During the first two weeks of employment, you'll participate in comprehensive training, which will be conducted Monday through Friday between the hours of 8 am and 5 pm CST.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
E-Verify Participation
blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
``` Apply for this job