**Immediate Hiring: Customer Experience Specialist at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations. **About blithequark** blithequark is a leading organization in the industry, committed to delivering innovative solutions that make a real difference in people's lives. With a strong focus on customer satisfaction, we pride ourselves on our "White Glove" service model, which sets us apart from the competition. Our team is passionate about what we do, and we're looking for like-minded individuals to join us on our journey to excellence. **Job Summary** As a Customer Experience Specialist at blithequark, you will be responsible for managing incoming customer service phone calls, resolving customer concerns in a professional and timely manner, and providing exceptional support to our clients. You will work closely with our team to ensure seamless communication, efficient issue resolution, and a positive customer experience. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! **Key Responsibilities** * Manage incoming customer service phone calls and other customer requests in a professional and timely manner * Create service requests and dispatch accordingly * Identify and resolve customer concerns in a professional and timely manner * Use web-based system tools such as OMS, Word, and Excel on a daily basis to log all communication in work service requests * Interact with vendors, customers, and employees via phone, text, and emails * Escalate service calls when needed * Attach Field Service Reports to service requests in OMS and audit reports from vendors to ensure all calls are logged in OMS * Follow through on resolution of any customer needs and perform other duties as determined by your manager * Act as night-time contact for drivers, providing scheduling and maintenance support * Handle inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-ups and deliveries * Escalate problems to proper manager contacts as appropriate * Follow HIPAA regulations as it pertains to communication * Effectively communicate pertinent information to daytime contacts within multiple geographical regions and hand off follow-ups to coworkers on the next shift * Order and cancel injectable doses * Enter helium readings into OMS **Essential Qualifications** * Customer service/call center/patient scheduling experience * Strong ability to prioritize and multitask with attention to detail * Time management, organization, and focus on ability to prioritize and multitask with attention to detail * Ability to articulate thoughts into clear and concise written and verbal communication * Strong written and verbal communication * Experience working on computers, using Excel, and other Microsoft Office applications **Preferred Qualifications** * Experience working in a remote environment * Familiarity with web-based system tools such as OMS, Word, and Excel * Experience working with vendors, customers, and employees via phone, text, and emails * Ability to work in a fast-paced environment with multiple priorities and deadlines **Work Schedule** * Must be able to work rotating 2nd and 3rd shifts, with a set schedule that includes: + 1st and 3rd week: - Saturday: 10:30 PM - 7:00 AM - Tuesday: 10:30 AM - 11:00 PM (12 hours) - Wednesday: 10:30 PM - 7:00 AM - Friday: 10:30 AM - 11:00 PM (12 hours) + 2nd and 4th week: - Saturday: 2:30 PM - 11:00 PM - Sunday: 2:30 PM - 11:00 PM - Tuesday: 10:30 PM - 7:00 AM - Thursday: 2:30 PM - 11:00 PM - Friday: 10:30 PM - 7:00 AM * Flexibility required; able to work OT when needed (come in early/leave later, switch schedules for coverage) * Must work weekends and holidays * Able to work remote anywhere in the United States, with 2 weeks of training to take place in Downers Grove, IL location **Benefits and Perks** * Competitive salary * Health, dental, and vision insurance * Company-paid dental (with applicable health plans) * 401(k) matching * Employee Assistance Program * Company-paid life insurance and voluntary supplemental life insurance * Voluntary short-term/long-term disability options * Flex PTO and paid holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and professional development **What We Offer** At blithequark, we value our employees and want them to be healthy and happy. We offer a diverse blend of benefits, incentives, and business practices that make us a truly great place to work. Our team is passionate about what we do, and we're committed to providing a supportive and inclusive environment that allows our employees to thrive. **How to Apply** If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job **Equal Employment Opportunity** blithequark is committed to equal employment opportunity. We offer a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotion, and termination. Apply for this job