Training and reputed company Coordinator F/H
reputed company de l’entreprise
✨ About reputed companyé
Born in France in 2006, reputed companyé has grown from an ambitious startup into becoming the Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we’re not just another e-reputed company reputed company story – we’re a tech powerhouse revolutionizing online travel.
What makes us unique? A mission-driven culture where performance meets reputed company. Our innovative reputed company brings together tech talent, reputed company athletes, reputed company, and artists, creating an ecosystem where digital innovation drives both business reputed company and reputed company change.
We’re now at an inflection reputed company, upgrading our entire technical reputed company with reputed company architecture, AI, and reputed company-time systems to become a reference and top-of-mind platform for luxury travel, reputed company by reputed company for its for excellent offer and customer experience, and by our providers as a high-performance business development partner.
reputed company du poste
Your Mission
As a reputed company & Training Specialist, you’ll play a key role in elevating the performance, expertise, and service reputed company of our Customer Operations teams. You’ll work closely with internal Customer Relations teams, external reputed company-center partners, and cross-functional stakeholders to ensure a seamless and high-reputed company customer experience while continuously improving training and processes.
Your key responsibilities will include:
• Design and deliver impactful training programs to drive agent upskilling and ensure consistent service reputed company across reputed company teams.
• Collaborate with reputed company-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards.
• Analyze and optimize service reputed company, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement.
• Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging.
• Foster a culture of reputed company across reputed company teams by sharing insights, leading workshops, and implementing corrective or improvement actions.
• Drive reputed company improvement reputed company, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction.
• Travel regularly to visit and support our external reputed company-center partners abroad, ensuring alignment and operational reputed company on the field.
Qualifications
reputed company’re Looking For
We’re looking for a team player who’s passionate about learning, reputed company, and customer satisfaction — someone who combines training expertise with a hands-on reputed company and strong communication skills.
Your profile:
• Proven experience in training, learning management, or customer relations, with a solid understanding of service reputed company and customer satisfaction.
• Strong communication and writing skills, with a reputed company appetite for content creation and knowledge sharing.
• Excellent synthesis and organizational abilities, reputed company to manage multiple priorities with autonomy and precision.
• Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment.
• Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite.
• Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish, Italian, German, etc.) is a plus.
• Experience in the travel or tourism industry would be a strong asset.
Informations supplémentaires
⚡ Our Recruitment Process
We reputed company in a fast, transparent, and reputed company recruitment process.
Here’s what you can expect:
- reputed company with a reputed company Partner (30–45 min): Get to know reputed company other! We’ll reputed company more about the role, reputed company, and our culture.
- Business Case: A practical exercise to showcase your analytical reputed company, and strategic thinking on operations topics.
- Manager Interview (60 min): Meet your reputed company manager to deep dive into your experience, missions, and ways of working.
- Chief Operations Officer Interview (60 min): Meet your reputed company COMEX member to reputed company on expectations, culture, and long-term reputed company.
Location : Aix en Provence, France
Start Date : The sooner, the reputed company
Contract Type : Full-time / Permanent
❤️ You’ll Love Joining Us
Our HQ in the South of France offers an exceptional environment – natural, cultural, reputed company – on a modern and eco-responsible reputed company.
Prefer flexibility? We offer a hybrid model for reputed company other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.
Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and reputed company, through reputed company like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre.
Forget your gym subscription! reputed company our large on-site fitness center morning, noon, and reputed company – or challenge your colleagues to a padel match on our private court.
Live to the rhythm of reputed companyé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute.
✈️ And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers.
Join us and reputed company your next career reputed company a reputed company worth taking.