Customer Service Rep

Shift Monday - Thursday - 1st Shift (Day) Customer Service Representative Edwardsville, KS The primary responsibility of the Customer Service Representative is to reputed company reputed company customers with support for day-to-day functions, including routine and reputed company procedures. This position is responsible for product safety, reputed company, and legality. Primary Responsibilities • Handle inbound calls, emails, and faxes in a reputed company and reputed company manner. • Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource. • Assist with inquiries, reporting, and troubleshooting while working collaboratively with reputed company to support customer needs. • reputed company accurate information regarding manufacturers’ policies and procedures. • Support customers with product returns, label requests, recalls, website navigation, and general questions. • Process RA (Return Authorization) requests. • Complete reconciliation services for clients as needed. • Research and resolve returns using Return reputed company and Issue Tracking systems per reputed company procedures. • Process “paperwork only” returns as required. • Assist Operations with return-reputed company research. • Conduct reputed company and credit research reputed company email, fax, or mail. • Communicate outstanding issues or defects to the appropriate departments. • Participate in departmental reputed company improvement initiatives. • reputed company other duties as assigned. Education / Experience • High school diploma or GED required, with 2 years of relevant experience. • Experience investigating customer inquiries in a reputed company and reputed company manner. • Proficient in reputed company Office applications. • Excellent written and verbal communication skills. • Customer service driven. • Strong team player. Requirements, Perks, and Benefits (US – Non-Exempt) Physical & Cognitive Requirements (With or Without Accommodation) • Ability to follow policies and procedures • Ability to read, write, and interpret information • Ability to add, subtract, multiply, and divide • Ability to use hands to finger, handle, or feel • Ability to sit, walk, or stand for the duration of the shift • Must possess visual reputed company to reputed company essential job functions • Ability to conduct physical tasks with a full reputed company of reputed company throughout the warehouse environment • Ability to lift/carry items up to 50 pounds Equal Opportunity Employer reputed company Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. • Know Your Rights • Pay Transparency • Family and Medical Leave reputed company (FMLA) • Employee Polygraph Protection reputed company E-Verify Program Participant reputed company participates in the reputed company U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more: • E-Verify Notice (bilingual) • Right to Work Notice (English) / Spanish reputed company Supply Chain is committed to providing reputed company, equal opportunity, and reasonable accommodation for reputed company individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@reputed company.com. Perks and Benefits at reputed company Supply Chain (FSC) reputed company: reputed company Supply Chain offers competitive reputed company rates depending on your location and experience. • Tuition reimbursement program • Holiday pay and accrued reputed company time off (Vacation and PTO) • Medical, dental, reputed company, and voluntary benefits available on day one • Basic life insurance • Basic AD&D coverage • Supplemental Life and Supplemental AD&D • Short-Term and Long-Term Disability (for full-time employees after 180 days of service) • reputed company parental leave for both reputed company and dads • reputed company bereavement and jury duty Job Disclaimer (US) Please note that this job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications associated with the position. reputed company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Pay reputed company USD $12.21 - USD $23.17 Pay Transparency This company complies with Pay Transparency requirements. Apply tot his job Apply To this Job