Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Support in the Health and Wellness Industry

Welcome to blithequark

At blithequark, we are passionate about making a positive impact on people's lives. As a leading Health & Wellness Direct Marketing & E-commerce platform, we have been helping millions of individuals worldwide live without pain, naturally and safely. Our mission is to change the way people think about health and support them in their journey to a pain-free life. We are committed to providing cutting-edge educational information, breakthrough products, and exceptional customer service to our online E-commerce customers.

About the Role

We are seeking a highly skilled and dedicated Part-Time Customer Service Representative to join our team. As a virtual call center representative, you will be the primary point of contact for our customers, providing exceptional support and resolving their inquiries in a timely and professional manner. If you are passionate about helping others, have excellent communication skills, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate and efficient solutions to their problems
• Effectively search for and type information on the computer, navigate multiple windows and screens quickly, and input information accurately while keeping pace with the call
• Document specifics of calls and customer interactions in our CRM system
• Assist customers with placing orders through our E-commerce system
• Utilize knowledge of our products to educate and retain current customers
• Work with confidential customer information and treat it sensitively
• Type at least 35 WPM and talk at the same time
• Aim to resolve issues on the first call by being proactive
• Adhere to call center metrics such as call quality score averages, average talk time, and customer feedback scores
• Act as the "Voice of the Customer," working with the team to refine problem areas and drive continuous service improvements for our customers
• Escalate customer or operational issues to the supervisor in a manner that identifies solutions and focuses on a timely and mutually satisfactory resolution

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Minimum 3 Years of Customer Service Experience
• 1-year experience working in a contact/call center (preferably virtual)
• Business to Customer (B2C) Experience (client-facing)
• Experience with high-volume inbound call intake
• CRM System (Customer Relationship Management) System Exposure
• Empathetic listener, sensitive, upbeat, optimistic
• Strong computer and telephone multitasking skills
• Very strong business verbal and written communication skills
• Excellent time management skills, highly organized and detail-oriented
• Solid work ethic, being the best, even if no one is watching
• E-commerce, Sales and Retention, Customer Service Support Experience (supporting product knowledge and sales/customer-facing)
• Experience supporting customers through Chat, Email, and Phone
• Bilingual a plus
• You should be able to work the Saturday shift when necessary
• You must possess the ability to control emotions and respond accordingly to the situation appropriately
• You must have the ability to handle stressful situations with resilience and respond appropriately

Computer Requirements:

• Home computer & headset
• Operating System: Windows 7/Mac 10.1 or better
• Minimum internet bandwidth of 25MB download and 5MB upload
• Internet Router or Modem
• Working Webcam

What We Offer

At blithequark, we are committed to providing our employees with a positive and supportive work environment. As a Part-Time Customer Service Representative, you will enjoy:

• A competitive salary of $14.00+ per hour
• Flexible scheduling and a consistent work schedule that allows you to balance work and life
• The comfort and convenience of working from your own home
• Opportunities for professional development and growth
• A healthy work-life balance and flexible schedule
• Remote & virtual work-from-home position
• Professional Development and Wellness Activities
• Discount on blithequark products
• A team-centered culture

Our Culture

At blithequark, we are guided by our core values of Freedom, Love, Team, Growth, Excellence, and Courage. We believe in creating an environment that promotes happiness from the inside out, where our employees feel valued, inspired, and motivated to learn, teach, and grow. We are committed to investing in our employees' development and providing them with the tools and resources they need to succeed.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, and we will be in touch with you shortly.

Next Steps:

• We will invite you to take an online personality assessment, Predictive Index
• We will invite you to a Google Meet with the Recruiting Team Member
• We will invite you to a Google Meet with the hiring manager for final selection

Get to Know Us

We encourage you to learn more about blithequark and our mission to change the way people think about health. Please visit our website to explore our products, read customer success stories, and learn more about our culture.

Conclusion

At blithequark, we are passionate about delivering exceptional customer service and making a positive impact on people's lives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a dynamic and supportive work environment that values your contributions and supports your growth and development.