Experienced Remote Medical Customer Service Specialist – Patient Advocate and Support Expert for Dynamic Healthcare Team at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are dedicated to making a meaningful impact in the lives of our patients and customers. As a leader in the healthcare industry, we strive to provide exceptional service, support, and care to those who need it most. Our team is passionate about delivering high-quality experiences that exceed expectations, and we are now seeking a talented and compassionate Remote Medical Customer Service Specialist to join our dynamic team. If you are a creative problem-solver, a strong communicator, and a patient advocate with a passion for healthcare, we encourage you to apply for this exciting opportunity.

Job Overview and Responsibilities

In this critical role, you will serve as the primary point of contact for our patients and client facilities, handling inbound and outbound calls, emails, and other communications with empathy, professionalism, and a solution-oriented approach. Your key responsibilities will include:

• Handling inbound and outbound calls from patients and client facilities, listening to their concerns, and resolving issues in a timely and effective manner
• Using computer systems to navigate screens, notate interactions, and effectuate a positive patient experience
• Performing administrative duties, such as managing email, completing assignments, and other tasks as required
• Actively participating in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
• Collaborating with internal teams to resolve complex issues, escalate concerns, and identify opportunities for process improvements
• Providing exceptional customer service, ensuring patient satisfaction, and promoting a positive image of blithequark

Essential Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications and skills:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer and use various software applications
• Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
• Proven track record of being positive, solution-oriented, and having a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation (note: this role is remote, but you may need to travel for training or meetings)
• Ability to pass a background check and a drug screen

Preferred Qualifications and Wow Factors

While not required, the following qualifications and experiences will be considered a plus:

• Previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
• Billing or other revenue cycle certifications
• Experience working in a remote or virtual environment
• Strong knowledge of healthcare regulations, laws, and standards
• Proficiency in multiple languages

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive rewards package, including:

• Competitive starting pay: $15.50/hr-$18.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Career Growth and Development Opportunities

At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Remote Medical Customer Service Specialist, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Ongoing coaching and feedback to support your growth and development
• Opportunities for advancement and promotion within the company
• A supportive and collaborative work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a positive impact in the lives of our patients. Our company culture is built on the following values:

• Patient-centered care
• Integrity and transparency
• Collaboration and teamwork
• Innovation and creativity
• Accountability and responsibility

How to Apply

If you are a motivated and compassionate individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. To apply, simply click on the "Apply Now" button and follow the instructions to submit your application. We look forward to hearing from you!

Conclusion

At blithequark, we are committed to making a meaningful difference in the lives of our patients and customers. As a Remote Medical Customer Service Specialist, you will play a critical role in delivering exceptional customer service and supporting our patients and client facilities. If you are a creative problem-solver, a strong communicator, and a patient advocate with a passion for healthcare, we encourage you to join our dynamic team and apply for this exciting opportunity today!