Experienced Remote Administrative Assistant, Customer Service, and Inventory Control Specialist – E-commerce Operations and Team Support

Introduction to blithequark

At blithequark, we're passionate about fostering a collaborative and dynamic work environment that encourages growth, innovation, and excellence. As a leader in our industry, we're committed to delivering exceptional customer experiences and driving success through our team's diverse skillset and expertise. We're now seeking a highly skilled and organized Administrative Assistant, Customer Service, and Inventory Control Specialist to join our remote team and contribute to our mission.

Job Summary

We're looking for a highly organized and detail-oriented individual to fill a remote position that combines administrative assistance, customer service, and inventory control responsibilities. As a key member of our team, you will provide excellent customer service, manage inventory across multiple platforms, including Shopify and Amazon Seller Central, and perform various administrative tasks to drive success. The ideal candidate will have exceptional attention to detail, strong problem-solving skills, and the ability to work independently while maintaining consistent availability during designated hours.

Key Responsibilities

In this role, you will be responsible for:

• Administrative Assistant:
  • Daily check of emails and concise reporting of details to manager
  • Coordinate and organize meetings, appointments, and travel arrangements for executives or team members
  • Screen phone calls, emails, and other correspondence, responding or forwarding them as necessary
  • Assist with data entry, record-keeping, expense tracking, and other administrative tasks as required
• Customer Service:
  • Respond promptly and professionally to customer inquiries via email, chat, or other communication platforms
  • Resolve customer complaints, process returns, and manage escalations in a timely and empathetic manner
  • Provide product information, troubleshoot issues, and ensure a positive customer experience
• Inventory Control:
  • Monitor and maintain accurate inventory levels on Shopify and Amazon Seller Central
  • Enter products into both Shopify and Amazon Seller Central Inventory
  • Update product listings, SKUs, and other inventory details to ensure accuracy
  • Perform regular inventory audits and reconcile discrepancies across platforms
  • Coordinate with fulfillment centers to ensure timely restocking and order processing
• Administrative Tasks:
  • Enter Inventory Control POs
  • Generate and analyze inventory and customer service reports using Microsoft Excel and other tools
  • Create and maintain organized documentation related to inventory and customer interactions
  • Support team initiatives and contribute to process improvement efforts

Required Qualifications

To be successful in this role, you will need:

• Experience: Minimum 2 years of experience in customer service and inventory management
• Technical Skills:
  • Proficiency with Shopify and Amazon Seller Central
  • Advanced skills in Microsoft Office
• Soft Skills:
  • Extreme attention to detail and strong organizational abilities
  • Excellent written and verbal communication skills
  • Ability to handle multiple tasks and prioritize effectively

Preferred Qualifications

While not required, the following qualifications are preferred:

• Familiarity with e-commerce operations and third-party logistics
• Experience in a remote work environment with proven time management skills

Work Environment

This is a remote position requiring a reliable internet connection and a dedicated workspace. Candidates must be available to work during Pacific Standard Time (PST) hours, Monday to Friday, with an estimated commitment of 25-35 hours per week. Please note that consistent availability during the designated hours of 8AM - 12PM PST is required, and candidates who cannot meet this requirement will not be considered.

Compensation and Benefits

We offer a competitive hourly rate based on experience, with a range of $20.00 - $30.00 per hour. As a valued member of our team, you can expect a comprehensive benefits package, including opportunities for professional growth and development, a dynamic and supportive work environment, and a competitive compensation package.

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop in their careers. As a remote Administrative Assistant, Customer Service, and Inventory Control Specialist, you will have access to training and development opportunities, mentorship, and a clear path for advancement within the company.

Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic company culture. We believe in fostering a work environment that is inclusive, supportive, and empowering, and we're committed to helping our team members succeed in their roles. As a remote team member, you will be an integral part of our team and will have the opportunity to contribute to our mission and values.

How to Apply

If you're a motivated and organized individual with a passion for customer service, inventory control, and administrative support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!