Experienced Remote Administrative Assistant, Customer Service, and Inventory Control Specialist – E-commerce Operations and Team Support

Introduction to blithequark

At blithequark, we are revolutionizing the way businesses operate in the e-commerce space. With a strong focus on customer satisfaction, efficient inventory management, and collaborative team environments, we are seeking a highly skilled and organized individual to join our remote team as an Administrative Assistant, Customer Service, and Inventory Control Specialist. This is a unique opportunity to work with a dynamic company that values innovation, teamwork, and exceptional customer service.

Job Summary

We are looking for a highly organized and detail-oriented Administrative Assistant, Customer Service, and Inventory Control Specialist to join our remote team. This role involves providing excellent customer service, managing inventory across multiple platforms, including Shopify and Amazon Seller Central, and performing various administrative tasks to support our team. The ideal candidate will have exceptional attention to detail, strong problem-solving skills, and the ability to work independently while maintaining consistent availability during designated hours.

Key Responsibilities

The successful candidate will be responsible for the following key areas:

• Administrative Assistant:
  • Daily check of emails and concise reporting of details to manager.
  • Coordinate and organize meetings, appointments, and travel arrangements for executives or team members.
  • Screen phone calls, emails, and other correspondence, responding or forwarding them as necessary.
  • Assist with data entry, record-keeping, expense tracking, and other administrative tasks as required.
• Customer Service:
  • Respond promptly and professionally to customer inquiries via email, chat, or other communication platforms.
  • Resolve customer complaints, process returns, and manage escalations in a timely and empathetic manner.
  • Provide product information, troubleshoot issues, and ensure a positive customer experience.
• Inventory Control:
  • Monitor and maintain accurate inventory levels on Shopify and Amazon Seller Central.
  • Enter products into both Shopify and Amazon Seller Central Inventory.
  • Update product listings, SKUs, and other inventory details to ensure accuracy.
  • Perform regular inventory audits and reconcile discrepancies across platforms.
  • Coordinate with fulfillment centers to ensure timely restocking and order processing.
• Administrative Tasks:
  • Enter Inventory Control POs.
  • Generate and analyze inventory and customer service reports using Microsoft Excel and other tools.
  • Create and maintain organized documentation related to inventory and customer interactions.
  • Support team initiatives and contribute to process improvement efforts.

Required Qualifications

To be successful in this role, you will need:

• Experience: Minimum 2 years of experience in customer service and inventory management.
• Technical Skills:
  • Proficiency with Shopify and Amazon Seller Central.
  • Advanced skills in Microsoft Office.
• Soft Skills:
  • Extreme attention to detail and strong organizational abilities.
  • Excellent written and verbal communication skills.
  • Ability to handle multiple tasks and prioritize effectively.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Familiarity with e-commerce operations and third-party logistics.
• Experience in a remote work environment with proven time management skills.

Work Environment

This is a remote position requiring a reliable internet connection and a dedicated workspace. Candidates must be available to work during Pacific Standard Time (PST) hours, Monday to Friday, with an estimated commitment of 25-35 hours per week. Please note that consistent availability during the designated hours of 8AM - 12PM PST is required, and candidates who cannot meet this requirement will not be considered.

Compensation and Benefits

We offer a competitive hourly rate based on experience, with a range of $20.00 - $30.00 per hour. As a valued member of our team, you will also have access to a range of benefits, including opportunities for professional growth and development, a collaborative and supportive work environment, and a comprehensive compensation package.

Career Growth Opportunities

At blithequark, we are committed to helping our team members grow and develop in their careers. As an Administrative Assistant, Customer Service, and Inventory Control Specialist, you will have the opportunity to work with a dynamic and experienced team, develop your skills and knowledge, and contribute to the success of our organization.

Company Culture

Our company culture is built on a foundation of teamwork, innovation, and exceptional customer service. We value our employees and recognize the importance of a positive and supportive work environment. As a remote team member, you will be an integral part of our organization and will have the opportunity to contribute to our mission and values.

Conclusion

If you are a highly organized and detail-oriented individual with a passion for customer service and inventory management, we encourage you to apply for this exciting opportunity. As an Administrative Assistant, Customer Service, and Inventory Control Specialist at blithequark, you will have the chance to work with a dynamic and experienced team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a key member of our collaborative team!