Experienced Remote Advisor, Customer Logistics and Supply Chain – Leading Customer Service and Supply Chain Operations at blithequark

Introduction to blithequark

At blithequark, we are committed to delivering exceptional customer experiences through our innovative logistics and supply chain operations. As a leader in the industry, we strive to foster a culture of continuous improvement, collaboration, and customer-centricity. Our team is dedicated to providing top-notch service, and we are seeking an experienced Advisor, Customer Logistics and Supply Chain to join our ranks. This remote position offers the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.

Job Overview

The Advisor, Customer Logistics and Supply Chain role is a critical component of our customer service and supply chain operations. As a single point of contact for customers, shared services, sales, and product supply system teams, you will be responsible for managing planned and unplanned sales activities, leading cross-functional meetings, and resolving complex issues. Your expertise in supply chain management, customer service, and problem-solving will enable you to provide exceptional support to our customers and internal stakeholders.

Key Responsibilities

• Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes
• Lead cross-functional meetings to resolve issues and collaborate with internal stakeholders and customers
• Perform all customer service day-to-day work, manage escalated issues, and address service issues and opportunities/trends raised by customers, product supply system teams, customer solutions, and account teams
• Lead continuous improvement activities and project management with cross-functional teams to enhance our supply chain operations and customer service
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals
• Serve as a single point of contact for assigned customers, attend face-to-face customer meetings, internal forecast meetings, sales meetings, and other relevant events
• Manage high-volume promotional activities by ensuring end-to-end execution of all customer requirements
• Communicate and present to all levels in the organization, including customers, sales teams, and senior management

Essential Qualifications

• High school diploma or GED equivalent required
• Availability to work rotating weekends
• Preferred: undergraduate degree in business administration, logistics, supply chain, or equivalent work experience
• At least one year of experience in a customer-facing role and one year in a call center
• Three years of experience in a customer-facing role and three years in a call center are preferred
• Strong customer service, problem-solving, issue resolution, and communication skills
• Building collaborative relationships with product supply system teams, sales, and customers
• Knowledge of supply chain, order management, and customer services processes and systems
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication

Preferred Qualifications

• Experience with systems such as SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables
• SoftPhone experience (for teleworking) and Microsoft Office proficiency
• Commitment to and passion for continuous improvement
• Ability to operate independently with minimal daily supervision
• Express ideas precisely, persuasively, and effectively; listens and responds appropriately to customers and co-workers and all levels of management in an effective professional manner

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Advisor, Customer Logistics and Supply Chain, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. Our culture of continuous improvement and innovation provides a dynamic environment where you can learn, grow, and thrive.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, respect, and collaboration. We value diversity and promote a work environment that is welcoming, supportive, and empowering. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. We encourage open communication, feedback, and recognition, and we strive to create a sense of community and belonging among our employees.

Compensation, Perks, and Benefits

We offer a competitive salary range of $60,200 - $74,100, depending on geography, job-related knowledge, skills, and experience. Our comprehensive benefits package includes medical, financial, and other benefits, dependent on the position. We also provide opportunities for professional growth, development, and advancement, as well as recognition and rewards for outstanding performance.

Conclusion

If you are a motivated and experienced customer service professional with a passion for supply chain management and logistics, we encourage you to apply for this exciting opportunity. As an Advisor, Customer Logistics and Supply Chain at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business success. Join our team and take the first step towards a rewarding and challenging career with a leading organization.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards an exciting and rewarding career with blithequark.