Experienced Remote Customer Service Representative for Blithequark - Delivering Exceptional Support to Members and Providers in New York

Introduction to Blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of our customers' health journeys. This guiding principle inspires our commitment to delivering human-centric healthcare solutions that are tailored to the needs of a rapidly changing world. Our brand, with heart at its core, sends a powerful message about the importance of empathy and compassion in the way we deliver our services. We believe that how we interact with our customers is just as crucial as the services we provide.

Our Culture and Values

Our Heart At Work Behaviors support this purpose and empower every team member to play a vital role in transforming our culture and driving innovation. We strive to create an environment where everyone feels valued, supported, and encouraged to contribute their unique perspectives and ideas. By fostering a culture of inclusivity, respect, and open communication, we aim to make healthcare more personal, convenient, and affordable for all.

Job Summary

We are seeking an experienced and compassionate Remote Customer Service Representative to join our team in New York. As a Member Service Representative, you will provide exceptional telephone support to blithequark Medicaid members and providers, addressing a wide range of inquiries and concerns. Your goal will be to deliver an outstanding customer experience with every interaction, ensuring that our customers feel heard, valued, and supported.

Key Responsibilities

• Answer incoming calls from members and providers, responding to questions and concerns about benefits, eligibility, services, prior authorization requirements, and other related topics.
• Provide accurate and timely information, resolving issues efficiently and effectively to ensure customer satisfaction.
• Utilize high-speed internet connectivity via ethernet cable (Wi-Fi not permitted) and company-provided equipment to perform job duties.
• Participate in comprehensive training programs, including an initial 6-week training schedule (8:30 AM - 5:00 PM EST, Monday through Friday), to develop the skills and knowledge required for success in this role.
• Work from home, demonstrating self-sufficiency and discipline in a remote work environment, with occasional requirements to commute to the office in New York, NY, in case of prolonged technical issues.

Requirements and Qualifications

To be considered for this role, you must meet the following essential qualifications:

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers, both orally and in writing, with strong customer service skills and a patient-centric approach.
• Capacity to meet performance standards, attendance requirements, and call quality goals, with a focus on delivering exceptional customer experiences.
• Reliable high-speed internet connectivity via ethernet cable and a dedicated workspace that meets company requirements.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working remotely in a call center setting, with a proven track record of success in a similar role.
• Familiarity with Medicaid and Medicare, with knowledge of relevant regulations and guidelines.

What We Offer

At blithequark, we are committed to supporting the well-being and growth of our team members. In addition to a competitive salary range ($17.00 - $28.45 per hour), we offer a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully paid term life insurance plan and short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

COVID-19 Vaccination Requirement

Please note that blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.

Join Our Team

We are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. If you require a reasonable accommodation to perform essential job functions, please do not hesitate to contact us. We strive to provide equal access to the benefits and privileges of employment and will make every effort to respond to your request within 48 business hours.

Apply Now

Don't miss this opportunity to join our team as a Remote Customer Service Representative and make a meaningful difference in the lives of our customers. Apply today and take the first step towards a rewarding career with blithequark. We value diversity, equity, and inclusion and welcome applications from candidates with diverse backgrounds and experiences.