Experienced Full Time Remote Customer Support Specialist – Delivering Exceptional Patient Care and Driving Business Success at blithequark

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional patient care and driving business success through our innovative approach to healthcare services. As a leading provider of pharmaceutical retail services, we are committed to making a positive impact on the lives of our patients and customers. Our team is dedicated to providing high-quality services, and we are now seeking an experienced Remote Customer Support Specialist to join our team.

Job Overview

We are currently looking for a skilled and motivated Remote Customer Support Specialist to join our team at blithequark. This full-time remote position offers an immediate start for the right candidate and requires a strong and diverse skillset in relevant areas to drive success. As a Remote Customer Support Specialist, you will be responsible for delivering exceptional patient care, driving business success, and providing support to our customers and patients.

Key Responsibilities

• Carry out direct patient care programs, including but not limited to Drug Treatment Management programs, Vaccination Services, and Payer and Pharma Adherence and Clinical Projects.
• Drive the execution of various marketable strategies and ventures to guarantee business needs are being met.
• Drive compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by contemplating, assessing, and re-designing processes; monitoring and analyzing results; and implementing changes.
• Ensure region pharmacies comply with regulatory compliance, standard operating procedures, and FDA guidelines.
• Drive regional pharmacy financial performance by aligning business strategies to company financial objectives.
• Implement and execute patient intervention pharmacy programs to maximize financial performance.
• Support efforts on enhancing patient experience by increasing focus on healthcare services (e.g., patient consultation, medication management, drug treatment reviews, and retail, clinical, or health services, such as vaccinations, disease state management, and Specialty programs).
• Provide expertise, resources, training, and support to pharmacists and field management.
• Support staff training experiences and development opportunities.
• Conduct data and clinical reviews and making strategic moves to ensure accuracy and appropriateness of medications.
• Review drug accounts and patient profiles to ensure proper and safe medication treatment.
• Provide individualized patient/supplier consultation.
• Through the use of superior communication skills, win the trust of patients by listening to their concerns and providing a sounding board for the pharmacy concerns.
• Provide feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual consultations.
• Responsible for all inquiries, transactions, and issues which relate directly to patient treatment.
• Provide clinical consultation and information to patients, physicians, and insurance plans as applicable.
• Perform other work consistent with the job duties in this description as assigned by management.
• Adhere to guidelines and procedures for all job duties to meet objectives.
• Comply with company policies and procedures, including all HIPAA rules/regulations.
• Ensure compliance with government, state, and local pharmacy regulations.

Essential Qualifications

• Current Pharmacist license as conferred by the appropriate state licensing authority.
• Experience advancing colleagues to research and resolve issues.
• Experience working with confidential information.
• Able to work non-standard hours, which may include evenings, holidays, and/or weekends.
• Experience using time utilization skills, such as prioritizing/coordinating and following details and meeting time constraints of multiple tasks with varying completion dates.
• Experience developing approaches to achieving goals with minimal supervision, relying on oneself to complete targets, and it is necessary to decide when escalation of issues.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Able to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Ability to obtain other state pharmacy licenses if necessary.
• Knowledge of insurance plans.
• Knowledge of computer operating systems, including Radio, Commitment, and Plus.
• Basic level skill in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting font and size, formatting cells as currency, using copy, paste, and save functions, adjusting text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting borders, selecting page orientation, using spell check, or printing worksheets).
• Basic level skill in Microsoft PowerPoint (e.g., inserting, reordering, hiding, and deleting slides, navigating between slides, expanding list level, adding, centering, and editing text, changing views, inserting a table or a note, moving objects, printing frame view, or running a slide show).
• Basic level skill in Microsoft Word (e.g., opening a document, cutting, pasting, and editing text, selecting font type and size, changing margins and section width, formatting, inserting bullets, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, or print capabilities).

About blithequark and Our Benefits

blithequark is a well-known American pharmaceutical retailer and company. We were founded with a mission to provide high-quality healthcare services to our patients and customers. As a leading provider of pharmaceutical retail services, we offer a variety of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.

Benefits

At blithequark, we are committed to providing our employees with a comprehensive benefits package that supports their overall well-being and career development. Our benefits may vary based on factors such as position, location, and length of service. Some of the benefits our employees can access include:

• Healthcare benefits: We offer healthcare benefits such as medical, dental, and vision insurance to eligible employees.
• Prescription drug discounts: Our employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at our pharmacies.
• Employee Assistance Program (EAP): We offer EAPs that provide confidential counseling and support services to employees and their families.
• Paid time off: We provide paid time off for holidays, vacations, and sick days.
• Retirement plans: We offer retirement savings plans, such as 401(k) plans, to help employees save for retirement.
• Employee discounts: Our employees often receive discounts on products and services sold in our stores.
• Professional development: We offer opportunities for professional development and advancement within the company.
• Wellness programs: We may offer wellness programs designed to promote employee health.
• Flexible scheduling: Depending on the specific job role, we may offer flexible scheduling options to meet different employee needs.

Conclusion

If you are a motivated and skilled individual who is passionate about delivering exceptional patient care and driving business success, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Customer Support Specialist, you will have the opportunity to work with a talented team of professionals who are dedicated to making a positive impact on the lives of our patients and customers. Apply now and take the first step towards a rewarding and challenging career with blithequark.

Simple Application Process

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