Experienced Remote Part Time Customer Service Representative – Market Research and Consumer Insights Specialist at blithequark

Key Responsibilities:

• Engage with our customers, actively listening to their feedback and opinions to ensure that their concerns are addressed and their needs are met.
• Accurately record customer responses and insights into our database, ensuring data integrity and quality control by diligently adhering to established processes and guidelines.
• Provide exceptional customer service and assistance to customers' inquiries, resolving any issues or concerns in a timely and professional manner.
• Collaborate with the research team and provide valuable feedback for ongoing projects, contributing to the overall success of the team and the growth of our business.
• Meet daily and weekly targets, prioritizing tasks effectively and managing your time efficiently to ensure that all deadlines are met.
• Participate in training sessions to enhance your knowledge and skills, staying up-to-date with the latest developments in market research and customer service.
• Adhere to all company policies and maintain confidentiality of sensitive information, ensuring that our clients' data is protected and secure at all times.

Essential Qualifications:

• High school diploma or equivalent, with a strong foundation in English language and communication skills.
• Strong communication skills, both written and verbal, with the ability to engage with customers and colleagues in a professional and courteous manner.
• Excellent active listening skills, with the ability to understand and respond to customers' concerns and needs.
• Typing proficiency (minimum of 40 words per minute), with accurate and efficient data entry skills.
• Proficient with basic computer applications and data entry, including Microsoft Office and Google Suite.
• Reliable and self-motivated, with the ability to work independently and manage your time effectively in a remote work environment.
• Ability to multi-task and prioritize tasks effectively, meeting deadlines and achieving targets in a fast-paced and dynamic environment.
• Flexible availability to work part-time, including weekends and evenings, with a minimum of 20 hours per week.
• Access to a computer/laptop with reliable internet connection, with a quiet and dedicated workspace that is free from distractions.

Preferred Qualifications:

• Previous experience in customer service, market research, or a related field, with a strong understanding of the principles and practices of customer service and data collection.
• Post-secondary education in a related field, such as business, marketing, or communications, with a strong foundation in research methods and data analysis.
• Proficient with advanced computer applications and software, including CRM systems and data analysis tools.
• Experience working in a remote or virtual team environment, with strong communication and collaboration skills.
• Ability to speak multiple languages, with a strong understanding of cultural and linguistic diversity.

Skills and Competencies:

• Communication skills: excellent written and verbal communication skills, with the ability to engage with customers and colleagues in a professional and courteous manner.
• Active listening skills: ability to understand and respond to customers' concerns and needs, with a strong focus on empathy and problem-solving.
• Data entry skills: accurate and efficient data entry skills, with attention to detail and a strong focus on quality control.
• Time management skills: ability to prioritize tasks effectively and manage your time efficiently, meeting deadlines and achieving targets in a fast-paced and dynamic environment.
• Technical skills: proficient with basic computer applications and data entry, including Microsoft Office and Google Suite, with a strong understanding of software and hardware systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Part Time Customer Service Representative, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to work with a talented and experienced team of professionals, learning from their expertise and gaining valuable insights into the market research industry. With opportunities for advancement and professional growth, you can build a successful and rewarding career at blithequark.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of respect, empathy, and inclusivity, with a strong focus on teamwork and collaboration. As a Remote Part Time Customer Service Representative, you will be part of a dynamic and diverse team, working together to achieve our goals and deliver exceptional results. With a flexible and remote work environment, you can enjoy a better work-life balance and pursue your passions and interests outside of work.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package, including opportunities for performance-based incentives and bonuses. As a Remote Part Time Customer Service Representative, you will enjoy flexible working hours, a convenient and comfortable work environment, and access to ongoing training and development opportunities. You will also have the opportunity to work with a talented and experienced team of professionals, gaining valuable insights and experience in the market research industry.

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Part Time Customer Service Representative at blithequark, you will have the chance to work with a leading market research company, contributing to our mission of providing actionable insights to businesses worldwide. With opportunities for career growth and development, a positive and supportive work environment, and a competitive salary and benefits package, this is an opportunity not to be missed. Apply now and join our team of dedicated professionals at blithequark!