Experienced Remote Advisor, Customer Logistics and Supply Chain – Leading Customer Service and Supply Chain Operations at blithequark

Introduction to blithequark

At blithequark, we are committed to delivering exceptional customer experiences through our innovative logistics and supply chain operations. As a leader in the industry, we strive to foster a culture of continuous improvement, collaboration, and customer-centricity. Our team is dedicated to providing top-notch service, and we are seeking an experienced Advisor, Customer Logistics and Supply Chain to join our ranks. In this role, you will play a vital part in managing planned and unplanned sales activities, leading cross-functional meetings, and driving process improvements to meet our customers' evolving needs.

Job Highlights

• Start Date: Immediate openings available
• Position: Advisor, Customer Logistics And Supply Chain
• Location: Remote
• Compensation: A competitive salary and comprehensive benefits package

Job Description Summary

The Advisor, Customer Logistics and Supply Chain role is a critical component of our customer service team, providing a single point of contact for customers, shared services, sales, and product supply system (PSS) teams. As a key member of our team, you will be responsible for managing planned and unplanned sales activities, assessing complex issues, gathering information from stakeholders, collaborating to create solutions, and communicating and implementing these solutions. Your expertise in supply chain operations, customer service, and problem-solving will enable you to make a significant impact on our customers' experiences and our business's success.

Key Responsibilities

• Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues.
• Perform all customer service day-to-day work, manage escalated issues, and address service issues and opportunities/trends raised by customers, PSS teams, customer solutions, and account teams.
• Lead continuous improvement activities and project management with cross-functional teams to drive process enhancements and efficiency gains.
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals, ensuring that our customers receive exceptional service and support.
• Act as a single point of contact for assigned customers, attending face-to-face customer meetings, internal forecast meetings, sales meetings, and other relevant events to build strong relationships and drive business growth.
• Manage high-volume promotional activities by ensuring end-to-end execution of all customer requirements, leveraging your knowledge of supply chain operations and customer service principles.
• Communicate and present to all levels in the organization, providing clear and concise information to stakeholders, and influencing decision-making through data-driven insights and recommendations.

Essential Qualifications

• High school diploma or GED equivalent required; undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience preferred.
• At least one year of experience in a customer-facing role and one year in a call center; three years of experience in a customer-facing role and three years in a call center are preferred.
• Strong customer service, problem-solving, issue resolution, and communication skills, with the ability to build collaborative relationships with internal stakeholders and customers.
• Knowledge of supply chain, order management, and customer services processes and systems, with experience in using systems such as SAP, Oracle Transportation Management (OTM), and Microsoft Office.
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication, with a commitment to continuous improvement and a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel, and Pivot Tables, with the ability to analyze data and drive insights to inform business decisions.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to express ideas precisely, persuasively, and effectively, and listen and respond appropriately to customers and stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Advisor, Customer Logistics and Supply Chain, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and formal education and certification programs. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment, where employees are encouraged to share their ideas, collaborate with colleagues, and drive innovation. Our company culture is built on a foundation of respect, empathy, and open communication, and we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals, with regular opportunities for virtual collaboration, feedback, and recognition.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide a range of perks and benefits, including flexible working hours, remote work options, and professional development opportunities. Our compensation package is designed to recognize and reward your contributions to our business, and we are committed to providing a fair and equitable total rewards package that reflects your value to our organization.

Conclusion

If you are a motivated and customer-focused professional with a passion for logistics and supply chain operations, we encourage you to apply for the Advisor, Customer Logistics and Supply Chain role at blithequark. This is an exciting opportunity to join a dynamic team and contribute to the success of our customers and our business. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this role offers a unique chance to advance your career and make a meaningful impact in the industry. Apply now to take the first step towards an exciting and rewarding career at blithequark!