Experienced Virtual Assistant for Airbnb Customer Services with Proficiency in Guesty and Operto Teams - Contract to Hire Opportunity at blithequark

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences in the short-term rental industry. As a leader in our field, we are committed to providing top-notch services to our guests and partners. We are now seeking a highly skilled and experienced virtual assistant to join our team, with a focus on Airbnb customer services and familiarity with Guesty and Operto Teams. If you are a motivated and proficient communicator with a passion for delivering excellent customer service, we encourage you to apply for this exciting contract-to-hire opportunity.

About the Role

As a virtual assistant at blithequark, you will be responsible for providing exceptional customer service to our guests, resolving issues, and ensuring seamless communication with our vendors and partners. You will be working remotely and must be available and reliable in CST and Eastern United States time zones. The ideal candidate will have experience with Guesty and/or HostAI, as well as the ability to leverage AI for comprehensive guest messaging. You must be fluent in English, with perfect grammar and a clear phone voice, and be comfortable using a VoIP to communicate with guests and vendors.

Key Responsibilities

• Provide exceptional customer service to guests, responding to inquiries, and resolving issues in a timely and professional manner
• Screen potential guests, provide support for guests, and resolve guest issues on Airbnb, VRBO, or Marriott
• Communicate and escalate issues to management via Slack, ensuring prompt resolution and follow-up
• Achieve 5-star ratings and Superhost Status by delivering exceptional customer experiences and responding to guest reviews on Airbnb, VRBO, or other platforms
• Report maintenance and damage issues to Operations via Operto Teams, and report and submit damage claims to Guesty Shield for reimbursement
• Build, manage, and report in-house maintenance labor, with a working knowledge of business financials and accounting to assist with the onboarding of accounting systems
• Develop and maintain relationships with 3rd party vendors for tertiary market management, ensuring seamless communication and issue resolution

Essential Qualifications

• Fluency in English, with perfect grammar and a clear phone voice
• Experience with Guesty and/or HostAI, with the ability to leverage AI for comprehensive guest messaging
• Proficiency in using a VoIP to communicate with guests and vendors
• Availability and reliability in CST and Eastern United States time zones
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team

Preferred Qualifications

• Experience in customer service, hospitality, or a related field
• Knowledge of business financials and accounting principles
• Familiarity with Operto Teams and Guesty Shield
• Experience with 3rd party vendor relations and tertiary market management

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, vendors, and partners
• Strong problem-solving and analytical skills, with the ability to resolve issues in a timely and professional manner
• Proficiency in using technology, including VoIP, Guesty, Operto Teams, and other software applications
• Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a virtual assistant, you will have the opportunity to develop your skills and knowledge in customer service, hospitality, and short-term rental management. You will also have access to training and development programs, designed to help you achieve your career goals and advance in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, innovation, and teamwork, and we are committed to creating a workplace where our team members can thrive. As a virtual assistant, you will be working remotely, but you will still be an integral part of our team, with regular communication and check-ins to ensure your success and satisfaction.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and a range of perks and benefits, designed to reward and recognize our team members for their hard work and dedication. As a virtual assistant, you can expect a comprehensive compensation package, including a competitive hourly rate, opportunities for bonuses and incentives, and access to training and development programs.

Conclusion

If you are a motivated and experienced virtual assistant, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting contract-to-hire opportunity at blithequark. With a focus on Airbnb customer services and familiarity with Guesty and Operto Teams, this role offers the chance to develop your skills and knowledge in a dynamic and growing industry. Don't miss out on this opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding and challenging career at blithequark.