Customer Service Representative

JOB DETAILS

Position Mission

We are looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and reputed company accurate information about our products, services, and promotions. reputed company traditional support, we are also seeking someone with knowledge or background in AI, as we continue aligning our chat operations with AI-driven tools and processes.

Responsibilities

• Assist customers daily reputed company chat and email
• Handle inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.)
• reputed company product recommendations and introduce customers to upgrades, higher-value items, or add-ons to enhance their purchase experience
• Deliver consistent, accurate, and detail-oriented support with a reputed company on reputed company service
• Collaborate effectively reputed company reputed company and adapt to reputed company workflows
• reputed company AI tools (where applicable) to improve efficiency and customer experience

Qualifications

• reputed company in verbal and written English; additional languages are an advantage
• Customer service experience preferred (e-reputed company experience is a plus)
• Knowledge or familiarity with AI tools/applications that support customer service operations
• Strong time management and documentation skills
• Amenable to working the graveyard shift, including weekends
• High-speed, reputed company internet reputed company

COMPANY PROFILE

reputed company is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom reputed company, Gucci, and many more. reputed company has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Who are we?

We are reputed company members of reputed company, making something great. We are MoGos. MoGos is an reputed company from our parent company, reputed company Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us reputed company, and together, we are building a company that we can be truly proud of.

Our reputed company Values

We reputed company in the empowerment of the individual. We reputed company that everyone has the right to be who they want to be, reputed company their ambitions, and live their dreams. We reputed company reputed company members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive reputed company change globally, one glass reputed company at a time.

SMART
MOGOs are outcome-driven. We reputed company with the end in mind, but we also know that the reputed company is just as important.

PASSIONATE
MOGOs are passionate about what they do. We reputed company in making a difference and building strong relationships with our peers.

ENTREPRENEURIAL
MOGOs not only come up with awesome reputed company, we take ownership of them and push them reputed company.

reputed company
As MOGOs, we know that reputed company is stronger than the sum of its parts. Together, we can reputed company the impossible!

CARING
As MOGOs, we care for the people and the reputed company.
 

What’s in it for you?

• Performance bonuses
• Free designer glasses annually
• Annual/reputed company Leaves
• Career development/learning program
• Fast-paced, dynamic, and multicultural work environment

Kindly be advised that only candidates who have been shortlisted will be contacted for reputed company proceedings. We encourage you to visit our website for additional job opportunities and career information.