Senior Customer Success Technical Architect – Data Streaming and Cloud Solutions Expert for Enterprise Customers at blithequark

Welcome to blithequark

At blithequark, we're not just building better tech; we're revolutionizing the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time, enabling companies to react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together, with a shared vision of making data streaming accessible and beneficial for all.

About the Industry

The data streaming industry is rapidly evolving, with companies seeking innovative solutions to manage and leverage their data effectively. As a leader in this space, blithequark is committed to providing cutting-edge technologies and exceptional customer experiences. Our team is dedicated to helping customers achieve their business goals and value-based outcomes through our data streaming platform.

About the Role

The Senior Customer Success Technical Architect (CSTA) role at blithequark is a unique blend of technical expertise and commercial acumen. As a CSTA, you will leverage your technical background to advise customers on their architectures, including patterns and strategies for operating and maturing their blithequark subscription. You will also utilize your relationship management skills and industry experience to guide customers on how they can best achieve their business goals and value-based outcomes via their blithequark investment.

Key Responsibilities

• Champion and advocate for the customer within blithequark, serving as the technical voice of the customer and coordinating between blithequark Sales, Product, Services, Support, and Training teams to drive technical success.
• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities, such as architecture planning, cluster and security design, monitoring and automation, and review and provide guidance on upgrade or migration plans.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning.
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to blithequark senior management.
• Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of customer environments and use cases to influence the roadmap of blithequark products.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside blithequark Technical Support Engineers and Core Engineering.

Essential Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or another quantitative field.
• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers.
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment.
• Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas.
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
• Collaborative spirit, outstanding consulting and relationship management skills, and the ability to rapidly switch context.
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure).
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.).
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.).
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting.
• Experience with operating Linux, including configuring, tuning, and troubleshooting both RedHat and Debian-based distributions.
• Ability to learn new technologies quickly, as well as a strong interest in doing so.
• Flexibility to travel up to 20% of the time.

Preferred Qualifications

• blithequark Developer or Administrator certifications.
• Experience with Apache Flink.
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. Some of the key skills and competencies required include:

• Strong technical expertise in data streaming, cloud computing, and software development.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales teams, and other stakeholders.
• Ability to think strategically and develop creative solutions to complex technical problems.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Collaborative mindset, with a willingness to work closely with cross-functional teams to drive customer success.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Customer Success Technical Architect, you will have access to a range of training and development opportunities, including:

• Technical training and certifications in data streaming and cloud computing.
• Leadership development programs, designed to help you build your skills and expertise as a technical leader.
• Opportunities to work on complex and challenging projects, with the potential to make a significant impact on our customers' businesses.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about data streaming and customer success.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of innovation, collaboration, and customer obsession. Some of the benefits of working at blithequark include:

• A dynamic and fast-paced work environment, with a team of experienced professionals who are passionate about data streaming and customer success.
• A range of benefits and perks, including flexible working hours, remote work options, and a comprehensive health and wellness program.
• Opportunities to work with a range of cutting-edge technologies, including Apache Kafka, Apache Flink, and other data streaming and cloud computing platforms.
• A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of benefits and perks, such as:

• A competitive salary and bonus structure, with opportunities for career advancement and professional growth.
• A comprehensive health and wellness program, including medical, dental, and vision coverage, as well as a range of wellness initiatives and employee assistance programs.
• A range of perks and benefits, including flexible working hours, remote work options, and a generous paid time off policy.
• Opportunities to work with a range of cutting-edge technologies, including Apache Kafka, Apache Flink, and other data streaming and cloud computing platforms.

Conclusion

If you're a motivated and experienced technical professional, with a passion for data streaming and customer success, we encourage you to apply for the Senior Customer Success Technical Architect role at blithequark. This is a unique opportunity to join a dynamic and fast-paced team, with a focus on delivering exceptional customer experiences and driving business growth through data streaming and cloud computing solutions. Apply now to take the first step in your career journey with blithequark!