**Experienced Customer Support Consultant (German & English) – Thriving in a Multicultural Environment**

Are you passionate about delivering exceptional customer experiences and navigating the complexities of the tech industry? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant. In this role, you'll have the opportunity to work with a global client base, develop your skills in a fast-paced environment, and enjoy a work-life balance that will leave you feeling fulfilled and energized. **Unlock Your Potential with blithequark** At blithequark, we're committed to fostering a culture of innovation, collaboration, and growth. Our People First approach ensures that every team member has the support and resources they need to succeed. As a Customer Support Consultant, you'll be part of a multicultural and multilingual team that values diversity, inclusivity, and open communication. With a flexible work-from-home arrangement, you'll have the freedom to manage your schedule and prioritize your well-being. **What You'll Do** As a Customer Support Consultant, your primary responsibilities will include: * Providing exceptional customer support via emails, ensuring timely and effective resolution of customer inquiries and issues * Processing account seizures (e.g., freezes, wage garnishments) in a compliant manner, adhering to regulatory requirements and company policies * Providing information on loan terms, account details, and legal matters to customers, ensuring accuracy and clarity * Managing tickets and workflows using Zendesk and Jira, maintaining clear and structured case documentation * Collaborating with internal teams to ensure efficient issue resolution, leveraging your analytical and research skills to drive results * Meeting team KPIs, staying up-to-date with cutting-edge technology, and securely handling customers' sensitive information * Applying the latest customer happiness practices to deliver exceptional experiences and drive customer loyalty **What You Need to Succeed** To excel in this role, you'll require: * Excellent English and German skills (C1 for both spoken and written) * Experience in customer support, preferably in a banking, legal, or financial services background * A solid understanding of GDPR and data privacy standards, ensuring compliance and confidentiality * Proficiency in using Zendesk and Jira, with analytical and research skills to drive results * Strong attention to detail and reliability when handling sensitive or legal information * A positive and responsible attitude, with a commitment to delivering exceptional customer experiences * A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **A Great Plus** While not essential, experience with Confluence and a background working in regulated environments would be a valuable asset in this role. **Benefits and Perks** As a valued member of our team, you'll enjoy: * A fixed schedule: 9 AM – 6 PM CET * The opportunity to work fully remote, with a flexible work-from-home arrangement * An inclusive international environment, with a diverse and multilingual team * Compensation in USD * Good bonuses for referring friends * Paid intensive training and probation * Work-life balance, with a focus on your well-being and growth * Responsive management interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development **Who We Are** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a global leader in premium outsourced customer support. Since 2010, we've grown to 8 hubs worldwide, with a commitment to treating our team like our clients. We welcome people with various backgrounds and experiences, offering a wholesome positive experience and unlimited care. **Join Our Team** If you're passionate about delivering exceptional customer experiences and navigating the complexities of the tech industry, we invite you to join our dynamic team at blithequark. Send your CV in English, highlighting your outstanding skills and experience. Visit our website: www.supportyourapp.com to learn more about our company culture and values. **Disclaimer** We're a multinational company with unbiased views, committed to providing opportunities and benefits without regard to characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Originally posted on Himalayas. Apply for this job