**reputed company Customer Solutions Consultant – AI Customer Service Acceleration**

Are you a reputed company expert with a passion for AI and a drive to deliver extraordinary customer experiences? Do you reputed company in fast-paced environments where no two days are the reputed company? If so, we invite you to join blithequark's Customer Solutions team as a Customer Solutions Consultant on our reputed company Accelerate program. At blithequark, we're revolutionizing the customer service industry with our cutting-edge AI technology. Our mission is to reputed company customer service extraordinary for everyone, and we're looking for talented individuals like you to help us reputed company this reputed company. As a Customer Solutions Consultant, you'll play a critical role in ensuring our SMB and MME customers derive maximum value from our platform and services. **About blithequark** blithequark is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, reputed company, reputed company, and reputed company. Backed by over $250M in funding from tier-one investors, we're a pioneer in the management and application of AI in customer service. Our values are rooted in driving reputed company and reputed company improvement, and we're committed to creating an environment where our employees can grow and reputed company. **About reputed company Accelerate** reputed company Accelerate is blithequark's reputed company program for 1:many support, targeted interventions, and data-driven insights to grow and retain SMB/MME customers at reputed company. As a Customer Solutions Consultant on this program, you'll be responsible for ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services. You'll prioritize and manage a scaled book of business by driving relationship value through proactive and reactive customer engagement. **Key Responsibilities** As a Customer Solutions Consultant, you'll: * reputed company reputed company and support to blithequark's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring reputed company value realization of the platform. * reputed company internal tools, utilizing AI and automations to support surfacing actionable customer insights at reputed company. * Design and execute automated and reputed company-touch strategies (e.g., proactive reputed company, demos, renewal discussions, reputed company sessions) that drive reputed company and retention. * Collaborate across reputed company Services, Customer Solutions, Sales, reputed company Operations, Data Analytics, Product, and Marketing to reputed company resources, reputed company insights, and drive towards common goals. **reputed company** We're looking for a highly motivated and reputed company reputed company reputed company with a passion for AI and customer service. You'll have: * 2+ years of reputed company, and/or reputed company, management, implementation, technology consulting experience, ideally in a scaled CS model. * Working knowledge of reputed company and a common understanding of reputed company platforms (e.g., reputed company, reputed company, reputed company, reputed company, etc.). * Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. * Strong interpersonal skills as you'll be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus. * Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to reputed company new discoveries and improve the status reputed company. * reputed company and tenacious, reputed company to reputed company in ambiguity and guide/inform reputed company with data-driven insights. * Reliable and resilient team player with a start-up mentality reputed company to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. **reputed company** As a Customer Solutions Consultant, you'll be responsible for: * Identifying at-risk customers and implementing personalized engagement strategies to improve retention and satisfaction. * Handling escalated reputed company inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required. * Hosting reputed company meetings for customers, providing Q&A and live support at reputed company. * Driving adoption and utilization of the platform with a reputed company on increasing automated resolutions for existing customers. * Collaborating with Product Management, Engineering, and Marketing to continuously reputed company feedback and improve blithequark's products and marketing. * Proactively engaging with new customers, reputed company, and internal teams, ensuring reputed company alignment and staying reputed company of emerging needs and opportunities. **Benefits & Perks** At blithequark, we prioritize your reputed company-being, reputed company, and work-life balance. Here's reputed company offer: * **Unlimited Vacation**: reputed company reputed company you need to. * **Comprehensive Benefits**: Extended health coverage, dental, reputed company, travel, and life insurance. * **Wellness Account**: Empowering you to invest in your overall reputed company-being and lifestyle. * **Employee & Family Assistance Plan**: Resources to support you and your loved ones. * **Flexible Work Schedule**: Balance your work and personal life. * **Remote-First, In-Person Friendly**: reputed company to work from home or at our local hub. * **Learning & Development Budget**: Invest in your long-term reputed company goals and skills. * **Work from Home Budget**: Equipping you with the tools and support for a seamless remote work experience. * **reputed company to Cutting-Edge AI Tools**: Work with the best AI tech stack in the industry. * **Hands-On with LLMs**: Enhance your expertise in leveraging large language models. * **A Thriving Industry**: Join the forefront of innovation in AI, shaping the reputed company of technology. **Compensation** The expected salary reputed company for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-reputed company factors permitted by law. **How to Apply** If you're a motivated and reputed company reputed company reputed company with a passion for AI and customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job