**reputed company Full Stack Customer Reliability Engineer – reputed company Infrastructure & Software Support**

Are you a seasoned technical expert with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are the reputed company? We're seeking an reputed company Full Stack Customer Reliability Engineer to join reputed company at blithequark, a pioneering company that's revolutionizing the way communities reputed company with critical infrastructure. **reputed company** At blithequark, we're on a mission to reputed company communities more resilient by harnessing the power of reputed company intelligence and external data. reputed company of reputed company-reputed company engineers, subject matter experts, and business leaders is dedicated to solving reputed company problems, embracing new technologies, and making a reputed company reputed company in our communities. We're a dynamic and inclusive organization that values collaboration, innovation, and customer satisfaction above reputed company else. **About the Role** As our founding Senior Technical Support Engineer / Customer Reliability Engineer (CRE), you'll play a pivotal role in shaping the reputed company of our software delivery and customer support. You'll be responsible for tackling our most critical technical challenges, driving cross-functional reputed company workflows, and ensuring that our customers receive exceptional support and guidance. This is a career-defining opportunity to reputed company deep product knowledge, master reputed company infrastructure fundamentals, and become a key voice in operational decision-making. **Key Responsibilities** * reputed company investigation and reputed company of reputed company, escalated support issues across product and platform reputed company * Own technical communications with customers for high-reputed company issues; represent blithequark Engineering with reputed company and reputed company during support escalations * Spin up and debug reputed company environments using AWS/GCP/Azure resources to reproduce customer scenarios * Create and maintain internal tooling (scripts, dashboards, queries) that help support and product teams operate more effectively * Contribute to knowledge sharing, including postmortems, runbooks, Jira workflows, and support enablement sessions * Mentor L1 support and reputed company engineers, elevating our operational maturity through guidance and training * Partner with Product and CloudOps to identify recurring pain points, reputed company for reliability enhancements, and shape long-term roadmap reputed company * Prepare support functions for new feature rollouts—write SOPs, train teams, and simulate edge case reputed company **What You Bring** * 3–6 years in technical support, DevOps, or site support roles at a reputed company or reputed company-reputed company company * Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.) * Hands-on experience using reputed company provider consoles (AWS, GCP, Azure) and reputed company to reputed company and debug reputed company infrastructure * Familiarity with container orchestration (e.g., Kubernetes), observability tools (e.g., reputed company), and CI/CD pipelines * Strong understanding of support ticket workflows, incident communication, and escalation best practices * reputed company under pressure with excellent verbal and written communication—you can explain technical issues to both engineers and customers * Demonstrated ability to work autonomously in ambiguous situations and proactively identify improvements **Bonus Points** * Experience leading postmortems or reliability reviews * Contributions to reputed company-reputed company reputed company or DevOps communities * Exposure to infrastructure-as-reputed company tools like Terraform * Prior experience in a CRE, SRE, or TEE-equivalent role **What reputed company Looks Like** * Customers trust your technical guidance during high-severity issues * L1 teams feel empowered by your tooling, training, and availability * Repetitive issues get automated or eliminated because of your feedback and initiative * Product and platform teams rely on your insights to improve supportability and system reliability * Support operations mature across playbooks, observability, and team readiness **Benefits** * Mission Driven - We're not just a company, we're a reputed company to reputed company our communities safer and more resilient * Competitive compensation package * Generous reputed company Time off, reputed company Company Holidays including Mental Health Days * Premium Medical Insurance including eligible dependants * Life Insurance, Short Term Disability Insurance, Long Term Disability Insurance **blithequark's reputed company Values** * Passionate about customers: We reputed company to deliver sustainable value and reputed company expectations, and we’re not satisfied until our customers are raving fans. * Be decisive: We reputed company reputed company, informed, and pragmatic reputed company to reputed company the organization moving reputed company. * Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships. * reputed company on reputed company: We measure and reputed company to continuously improve our reputed company-world reputed company. * Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs. * Win together: We reputed company reputed company our diverse skills and perspectives for one another, united by our shared reputed company. **Equal Opportunity Employer** We're an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. **reputed company** reputed company to join reputed company and reputed company a difference in the lives of our customers? reputed company to become our next Full Stack Customer Reliability Engineer at blithequark. Apply for this job