**Experienced Tagalog-English Bilingual Healthcare Customer Service Representative – Remote Opportunity in California**

Are you a compassionate and skilled customer service professional with a passion for delivering exceptional patient care? Do you possess a strong command of both Tagalog and English languages? If so, we invite you to join blithequark's dynamic team as a Tagalog-English Bilingual Healthcare Customer Service Representative. In this remote role, you will play a vital part in providing empathetic and culturally sensitive support to our patients and their families, ensuring their needs are met with kindness, respect, and professionalism. **About blithequark** blithequark is a leading healthcare organization dedicated to delivering innovative, patient-centered solutions that transform lives. Our mission is to provide exceptional care, foster meaningful connections, and empower individuals to thrive. With a commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our team members. **Job Summary** As a Tagalog-English Bilingual Healthcare Customer Service Representative, you will be the first point of contact for patients and their families, responding to their inquiries, concerns, and needs in a timely and compassionate manner. You will work closely with our healthcare professionals to ensure seamless communication, resolve issues efficiently, and provide personalized support to meet the diverse needs of our patients. **Key Responsibilities:** * Respond to patient inquiries, concerns, and complaints via phone, email, or chat in a timely and empathetic manner * Provide accurate and up-to-date information about blithequark's services, policies, and procedures * Collaborate with healthcare professionals to resolve patient issues, address concerns, and provide personalized support * Utilize strong communication and interpersonal skills to build trust and rapport with patients and their families * Maintain accurate and detailed records of patient interactions, concerns, and resolutions * Participate in ongoing training and professional development to enhance knowledge and skills * Contribute to quality improvement initiatives to ensure exceptional patient care and satisfaction **Essential Qualifications:** * 2+ years of experience in customer service, healthcare, or a related field * Strong command of both Tagalog and English languages, with the ability to communicate effectively in both languages * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail, with the ability to maintain accurate and detailed records * Proficiency in Microsoft Office Suite and other software applications **Preferred Qualifications:** * Experience working in a healthcare setting, preferably in a customer service or patient advocacy role * Certification in customer service, healthcare, or a related field (e.g., Certified Customer Service Representative (CCSR), Certified Medical Assistant (CMA)) * Bilingual or multilingual skills in additional languages * Experience working with electronic health records (EHRs) and other healthcare software applications * Strong analytical and problem-solving skills, with the ability to think critically and creatively **Skills and Competencies:** * Strong communication and interpersonal skills, with the ability to build trust and rapport with patients and their families * Excellent problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail, with the ability to maintain accurate and detailed records * Proficiency in Microsoft Office Suite and other software applications * Strong cultural competence and awareness, with the ability to communicate effectively with patients from diverse backgrounds **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development, with ongoing training and education in customer service, healthcare, and related fields * Collaborative and supportive work environment, with a focus on teamwork and continuous improvement * Flexible work arrangements, including remote work options, to support work-life balance and flexibility * Access to blithequark's employee resource groups and diversity, equity, and inclusion initiatives * Opportunities for advancement and career progression within the organization **Work Environment and Company Culture:** * blithequark is committed to creating a workplace culture that values and celebrates diversity, equity, and inclusion * Our team is passionate about delivering exceptional patient care and making a positive impact in the lives of our patients and their families * We prioritize work-life balance and flexibility, with a focus on supporting the well-being and success of our team members * Our organization is dedicated to ongoing learning and professional development, with a focus on staying at the forefront of innovation and best practices in healthcare **Compensation, Perks, and Benefits:** * Competitive salary and benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Access to blithequark's employee resource groups and diversity, equity, and inclusion initiatives * Opportunities for professional growth and development, with ongoing training and education in customer service, healthcare, and related fields **How to Apply:** If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to reviewing your application and welcoming you to our team at blithequark! Apply for this job