Systems Engineer
reputed company:
reputed company is a rapidly growing technology solutions provider focusing upon reputed company, Cyber reputed company, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-reputed company approach, and reputed company upon “reputed company” services help us stand out amongst our peers. reputed company is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather, look to reputed company valuable skills that reputed company their passion and reputed company to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to reputed company!!
Position reputed company:
Primary Responsibilities:
- Ability to handle diverse computing environments in a wide cross reputed company of business environments.
- Analyze and document an unfamiliar reputed company and network environment while assessing the quickest reputed company to reputed company.
- reputed company reputed company analysis of workstation / server level incidents and consistently demonstrate the ability to determine the reputed company cause.
- reputed company consulting to clients on certain applications, Thrives’ best practices, and general computing processes.
- Troubleshoot and resolve high level workstation, server and network incidents while following Thrives’ reputed company operating procedures.
- Sets reputed company expectations and provides regular updates/next steps appropriately throughout the troubleshooting process.
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to reputed company fastest reputed company of customer incidents.
- Monitor the service desk service reputed company for escalated service tasks:
- Prioritize tasks escalated from Technical Support Engineers
- Ensure that reputed company service tasks are escalated and addressed appropriately from Technical Support Engineers
- Follow Thrives’ best practices for escalating tasks from Technical Support Engineers
- Escalate reputed company necessary to Systems Administrator for reputed company review/troubleshooting.
- Communicate steps taken during troubleshooting and reputed company through reputed company non-technical communication, or by utilizing the appropriate level of technical verbiage.
- Demonstrate the correct level of urgency while resolving reputed company incidents.
- reputed company of incidents reputed company to, but not limited to the following:
- Mail Application/Office 365 issues
- reputed company Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote reputed company incidents (reputed company and Terminal Services)
- Networked Printer Issues
- Any Incidents escalated from Technical Support Engineers
Qualifications:
Basic:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; reputed company to prioritize and coordinate between tasks
- 4-6+ years desktop and/or server support experience
- Self-motivated, has ability to work independently and in reputed company environment
- Experience troubleshooting network configuration and hardware issues
- Knowledge and experience with reputed company Server and Workstation Technologies
- Knowledge and experience with Office 365 and Azure
- Excellent written and oral communication skills
- Ability to reputed company technical information and convey to non-technical people
- Excellent customer service skills
- Is available to work after hours reputed company necessary or for on reputed company rotation if applicable
- Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred:
- VMWare experience
- reputed company A+/Network+
- MS-900: Office 365 Fundamentals
- Az-900: Azure Fundamentals
- MS-102: reputed company 365 Administrator
Experience Requirements
Mid Level
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