Experienced Customer Service Representative for Remote Sales and Operations Support – Delivering Exceptional Client Experiences through Effective Communication and Problem-Solving

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch customer service experiences that exceed our clients' expectations. As a leader in our industry, we understand the importance of building strong relationships with our customers and providing them with timely and effective solutions to their queries and concerns. Our team of customer service representatives plays a vital role in achieving this goal, and we are now seeking an experienced and skilled professional to join our ranks as a Customer Service Representative. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Overview

In this role, you will be responsible for providing customer service relating to sales, sales promotions, installations, and communications. You will be the primary point of contact for our customers, responding to their inquiries, resolving their issues, and providing them with proactive updates on their orders. Your excellent communication and problem-solving skills will enable you to build strong relationships with our customers and provide them with creative solutions to their problems.

Key Responsibilities

• Validate the ship-to and replenishment locations of orders with sales and operations partners to ensure accuracy and efficiency.
• Enter purchase orders (POs) into our system, ensuring accuracy and attention to detail, and pushing back on any incorrect or subpar data submitted by customers or sales partners.
• Check and validate the accuracy of incoming surgery product usage cases to ensure that our customers receive the correct products and services.
• Provide phone support for inquiries from sales and healthcare professionals, responding to their questions and concerns in a timely and professional manner.
• Keep detailed records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken to resolve issues.
• Provide proactive updates on order status to accelerate the billing process and ensure that our customers receive their products and services in a timely manner.
• Support the Sales Department by providing answers to questions generated by telephone, email, and fax, and researching responses with sales partners as needed.
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate the billing process, following up to collect purchase orders and clarify discrepancies as needed.
• Support Sales Representatives in case of product usage pricing or discrepancies, providing timely and effective solutions to ensure that our customers receive the correct products and services.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED
• Two (2) years of relevant work experience in customer service, sales, or a related field

Preferred qualifications include:

• Experience as an account representative, data entry, or order management
• Familiarity with Oracle or other similar software systems

Skills and Competencies

To excel in this role, you will need to possess excellent communication and problem-solving skills, with the ability to build strong relationships with our customers and provide them with creative solutions to their problems. You will also need to be highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong analytical and technical skills are also essential, with the ability to learn and adapt to new software systems and technologies.

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment, with opportunities for advancement and professional growth. You will also have access to training and development programs, including workshops, webinars, and online courses, to help you build your skills and stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, where our employees are valued and respected. We believe in fostering a culture of collaboration and teamwork, where our employees can share ideas and work together to achieve common goals. We also believe in recognizing and rewarding our employees' achievements and contributions, with opportunities for bonuses, promotions, and other incentives.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $20.08 - $32.87, plus bonus eligibility and benefits. Individual pay is based on skills, experience, and other relevant factors, and we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a competitive compensation package, opportunities for career growth and development, and a positive and supportive work environment, this is an ideal role for anyone looking to build a successful and rewarding career in customer service. Apply now to take the first step towards an exciting and challenging new career with blithequark!