Experienced Customer Support Specialist – Delivering Exceptional Customer Experiences in a Fast-Paced, Innovative Environment at blithequark

Introduction to blithequark

blithequark is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, blithequark unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. Our global team of 600+ across nine offices is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at blithequark

At blithequark, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in. Our culture is built on the principles of innovation, inclusivity, and excellence, and we're committed to creating a workplace where everyone can grow, learn, and succeed.

About the Team

As a Customer Support Specialist at blithequark, you’ll work closely with our customers to identify, investigate, escalate, and advise them on their questions and concerns. Day-to-day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing blithequark. You’ll work closely with our global support team to efficiently identify, solve, escalate, and advise our customers on their questions and concerns. Hours for this role will be Monday - Friday 9-6 PM EST.

Key Responsibilities

• Impact: You’ll work closely with our customers to identify, investigate, escalate, and advise them on their questions and concerns. Day-to-day, your interactions with our customers directly impact their ability to run their teams efficiently.
• How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well, and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve.
• Collaboration: You will work closely with our global support team to share knowledge, best practices, and expertise to deliver exceptional customer experiences.
• Problem-Solving: You will investigate and resolve customer issues in a timely and professional manner, using your technical aptitude and problem-solving skills to identify and implement solutions.
• Communication: You will communicate effectively with customers, providing clear and concise explanations of our products and services, and ensuring that their needs are met.

Essential Qualifications

• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Technical aptitude.
• Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences).
• Ability to multi-task across different tools and platforms.
• Willingness to work with multiple teams in an international and multilingual remote/hybrid environment.

Preferred Qualifications

• Previous experience working with customer support software and ticketing systems.
• Knowledge of CRM systems and integration with customer support tools.
• Experience working in a fast-paced, dynamic environment with a strong focus on customer satisfaction.
• Ability to speak multiple languages (a plus, but not required).

Skills and Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Strong technical skills, including proficiency in Microsoft Office and Google Suite.
• Ability to learn quickly and adapt to new technologies and processes.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Support Specialist, you will have access to training and development programs, including:

• Comprehensive onboarding program to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing training and development opportunities to help you grow and advance in your career.
• Access to industry-leading tools and technologies to help you stay up-to-date with the latest trends and best practices.
• Opportunities to work on special projects and initiatives, allowing you to develop new skills and expertise.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a workplace where everyone feels valued, respected, and supported. Our culture is built on the principles of:

• Customer obsession: We are dedicated to delivering exceptional customer experiences and building strong relationships with our customers.
• Continuous learning: We believe in ongoing learning and development, and provide opportunities for our employees to grow and advance in their careers.
• Open collaboration: We encourage open communication and collaboration across teams, and believe in sharing knowledge and expertise to achieve our goals.
• Inclusivity: We believe in creating a workplace where everyone feels welcome and included, and where diversity and individuality are valued and respected.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary package and a range of benefits, including:

• Medical, dental, and vision insurance (100% covered).
• 401k plan with company matching.
• Unlimited PTO — take the time you need to come to work feeling great.
• Wellness, internet, and childcare reimbursements.
• Generous parental leave policy.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Specialist position at blithequark. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities, and will be part of a company that is committed to creating a positive and inclusive work environment. Don’t miss out on this exciting opportunity to join our team and help us shape the future of customer communications and intelligence.

Apply now to become a part of the blithequark team and start your journey to delivering exceptional customer experiences.