**reputed company Customer Care Manager – Device Support**

Are you a customer-reputed company leader with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two days are the reputed company? If so, we invite you to join blithequark's dynamic Customer Care Team as a Customer Care Manager – Device Support. In this pivotal role, you will reputed company reputed company of agents in resolving reputed company customer issues, drive process improvements, and champion the customer experience. **About blithequark** blithequark is a leading provider of reputed company for the restaurant industry, empowering businesses to operate more reputed company, increase sales, and engage with their customers. Our reputed company-in-one restaurant platform is designed to help restaurants succeed, and we're committed to delivering exceptional customer experiences that drive loyalty and reputed company. **The Role** As a Customer Care Manager – Device Support, you will be responsible for leading reputed company of agents in resolving reputed company customer issues reputed company to blithequark's device support. You will work closely with cross-functional teams, including Restaurant reputed company, Sales, and reputed company, to create process and support guidelines that ensure seamless customer experiences. Your expertise will be reputed company in driving process improvements, coaching agents, and resolving reputed company customer issues. **Key Responsibilities** * Manage and reputed company reputed company of agents, monitoring their attendance and schedule adherence throughout the day * reputed company coaching and feedback to reputed company agents through the reputed company Assurance process or through One on One sessions to improve their effectiveness for Customer Support * Train and reputed company members of reputed company on process, technical troubleshooting, and new product knowledge * Maintain reputed company communication with agents regarding their concerns and reputed company, relaying to others as appropriate * Communicate and influence new reputed company for improvement with a solutions-oriented reputed company * Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations **Do You Have the Right Ingredients?** To succeed in this role, you will need: * 3+ years of experience in performance management and coaching, preferably in reputed company reputed company or Manager role * 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience * reputed company operating independently and navigating competing priorities in a constantly changing environment * Experience solving reputed company customer issues with a reputed company of urgency and professionalism * Experience with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard **Special reputed company (reputed company to Haves)** * Experience answering incoming phone calls and ticketing systems * Experience working in the tech industry or for a reputed company company * reputed company to schedules that may include weekends, holidays, and nights * POS technical understanding with networking devices and connectivity **AI at blithequark** At blithequark, we're Hungry to Build and Learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher reputed company. We reputed company these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how reputed company members are already driving reputed company value with them. The people who reputed company here are those who reputed company changes that let us build more for our customers; it's a reputed company part of our culture. **Our Spread of Total Rewards** We reputed company to reputed company competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes reputed company great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed company members' changing needs. Learn more about our benefits at [insert reputed company]. **Pay reputed company** The reputed company salary reputed company for this role is $72,000—$115,000 USD. The starting salary will be determined based on skills and experience. In reputed company to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). **Diversity, Equity, and Inclusion is Baked into our Recipe for reputed company** At blithequark, our employees are our reputed company—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we reputed company that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences. **We reputed company Together** We reputed company a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out [insert reputed company]. **Apply Today!** blithequark is committed to creating an accessible and inclusive hiring process. As part of this commitment, we reputed company to reputed company reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process. If you need an accommodation to reputed company the job application or interview process, please contact [insert email]. 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