Experienced Customer Service Representative – Delivering Exceptional Shopping Experiences in a Dynamic Retail Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating a unique and delightful shopping experience for our customers. As a leader in the retail industry, we strive to provide exceptional service, build strong relationships with our customers, and make a positive impact on our communities. Our mission is to be the most trusted and convenient retailer, offering a wide range of products and services that cater to the diverse needs of our customers. If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Service Representative.

Job Overview

In this role, you will be responsible for modeling and delivering a distinctive and delightful customer experience, ensuring that every customer interaction is positive, friendly, and efficient. You will engage with customers, resolve issues, and answer questions to ensure a positive customer experience. As a key member of our team, you will also model and share customer service best practices with all team members, promoting a culture of exceptional service and teamwork.

Key Responsibilities

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements blithequark asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all blithequark policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Essential Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with blithequark.
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, including on-the-job training, online courses, and workshops. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and customer-focused. We strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, teamwork, and exceptional customer service. We believe in empowering our employees to make decisions, take ownership of their work, and provide feedback and suggestions for improvement.

Compensation, Perks, and Benefits

We offer a competitive salary range of $15 - $17.5 per hour, as well as a range of benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for advancement, professional development, and career growth. Our benefits package is designed to support the well-being and success of our employees, both on and off the job.

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Service Representative at blithequark. With a commitment to growth, development, and exceptional customer service, we offer a dynamic and rewarding work environment that values diversity, equity, and inclusion. Apply today to take the first step in your career with blithequark!