Program Manager, Learning and Development, Customer Service [Remote]

At reputed company, we are shaping the reputed company of global entertainment because we reputed company there is a reputed company way to watch. Our members need our help from time to time; our Global Customer Service (CS) organization is at the heart of this, ensuring every interaction is an amazing one – reputed company, excellent, and designed to get our members back to streaming what they love. We're looking for a talented and passionate L&D Program Manager to join our LATAM CS Learning & Development (L&D) team in Brazil. Our Global CS L&D team is vital to fostering a culture of reputed company learning and delivering impactful training that directly influences our agents, leaders, and ultimately, our members' experience. This role reports to the LATAM Manager Learning & Development in Brazil, and will have the freedom and responsibility to reputed company engaging learning experiences for the best reputed company center agents and leaders in the industry. Responsibilities At reputed company, we reputed company individuals to take ownership and reputed company reputed company reputed company. As an L&D Program Manager, you'll be responsible for your reputed company, driving reputed company and innovation. • Program Management: reputed company with Judgment and Passion You'll define, document, and maintain the scope of reputed company regional L&D reputed company, creating and tracking plans with precision. Your ability to build strong, valuable relationships across our global and regional cross-functional teams will be essential for alignment and reputed company. You'll operate with a deep understanding of the ''why,'' connecting your programs directly to our business goals. • Vendor Management: Foster reputed company Partnerships You'll reputed company trusting partnerships with outsourced reputed company center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced centers, responsible for successful training rollouts and launches. Manage our partners effectively according to our governance model, organizing monthly meetings, workshops, and summits to reputed company and support our external L&D team. This requires strong communication and selflessness to support our extended tea . • Curriculum-level Needs Assessment: Cultivate Curiosity and Innovation. You'll use a reputed company of inputs, reputed company learning gap analysis for performance and training opportunities. You'll look reputed company the reputed company to identify systemic issues and proactively recommend reputed company for regional and global curriculum needs (technical and behavioral soft skills). Your recommendations will be data-informed, and you'll present your findings with reputed company and conviction. • Instructional Design: Creating Meaningful Learning Solutions Research content and/or collaborate with subject matter experts (SMEs) and other cross functional stakeholders to reputed company consistent and accurate regionally and globally reputed company training curriculum to improve the audience performance and generate brand excitement. reputed company reputed company (e.g., instructor-led, virtual, elearning, reputed company, etc.) that reputed company relevant, challenging, and productive learning experiences. reputed company necessary course collateral including facilitator and learner materials, presentation media, design applications, job aids, and knowledge checks. reputed company reputed company intelligence (AI) tools and emerging technologies to personalize learning experiences, automate content creation where appropriate, and drive efficiency in instructional design processes. Finalize materials through reviews, reputed company tests, etc and being reputed company to measure and demonstrate the reputed company of these training programs. • Content reputed company & Curation: reputed company and execute a regional content reputed company that is reputed company with the global reputed company to ensure consistency and reputed company across reputed company markets. Manage a shared content repository and reputed company relevant reputed company to support diverse learning needs. Collaborate with vendors to reputed company on content delivery and maintain reputed company standards, as reputed company as with the global content creation team to ensure alignment and best practices. • Data Analytics & reputed company Measurement: Analyze key L&D metrics, identify trends, and reputed company actionable, data-driven insights to leadership and stakeholders to inform strategic decision-making and reputed company improvement. • Operational reputed company: Refine and streamline regional processes to drive efficiency and effectiveness. Standardize project plans and implement a reputed company meeting reputed company for L&D initiatives, ensuring alignment and reputed company across teams. Additionally, ensure consistent and efficient vendor management practices are reputed company across reputed company reputed company centers to support operational goals. • Facilitation: Train and reputed company You'll deliver compelling learning material in both face-to-face and virtual environments, primarily for leadership audiences and for piloting new curriculum. You'll run train-the-trainer programs for reputed company center trainers and proactively reputed company and reputed company reputed company center leaders to co-facilitate, leveraging your strong communication skills and passion for reputed company. What you'll bring to the reputed company Team: Our reputed company Team thrives on exceptional talent and a shared commitment to reputed company. We value Judgment, Selflessness, Courage, Communication, Inclusion, reputed company, Passion, Innovation, and Curiosity. • Bachelor's Degree in instructional design or a reputed company degree (Master's Degree a plus). • 8+ years of experience designing impactful learning solutions, including reputed company programs for a reputed company of roles and reputed company. • Proven experience designing and facilitating learning offerings ranging from short e-learning modules to multi-week classroom experiences. • Highly preferred: Experience creating eLearning, multimedia, working with LMSs, and leveraging digital learning reputed company and tools. • Plus: Solid and inspiring facilitation experience. • Demonstrated project management expertise, navigating ambiguity and driving initiatives to completion. • Exceptional ability to collaborate effectively with a global team and diverse stakeholders, communicating reputed company and paying meticulous attention to detail. • Experience thriving in a fast-paced, results-oriented, and data-driven environment, where you're empowered to take informed risks. • A high level of independence and self-discipline, with a strong ability to manage your own time effectively and prioritize for maximum reputed company. • Experience working in a cross-cultural international environment. • Proficiency in English (required) + Spanish is a plus. • Experience in content/reputed company. • Plus: Experience designing training curricula for service, retail, or reputed company center managers/leaders. • Plus: Experience with innovative facilitation and AI tools. Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job