**Experienced Customer Support Senior Representative – Portuguese & French Speaking**

Join the dynamic team at blithequark, a leading marketplace platform that connects people with Taskers to handle everyday home to-do's. As a Customer Support Senior Representative, you will play a critical role in ensuring that our partners receive clear guidance, accurate information, and strong support. If you are passionate about delivering exceptional customer experiences, have a strong problem-solving skills, and are fluent in Portuguese and French, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a hybrid company with employees distributed across the US and EU. We are committed to transforming lives one task at a time by creating more opportunities for people to earn a consistent, meaningful income on their own terms. Our culture is collaborative, pragmatic, and fast-paced, and we celebrate innovation, inclusion, and hard work. As a company, we have received numerous awards and recognition for our commitment to diversity and inclusion. We have been ranked as one of the Best Places to Work by Built In (2022, 2023, 2024) and have received the DataBird Journal Workplace Diversity & Inclusion Awards, including #1 Best Companies for Diversity in 2019 & 2020 and #4 (2019) → #1 (2020) Best Companies for Women. **About the Role** As a Senior Representative in the Customer Support Partnerships at blithequark, you will be the main point of contact for our Partner's Co-workers. You will handle a wide variety of needs, from answering general questions to resolving task-related issues and reviewing claims submitted by partners. Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support. **Key Responsibilities** * Act as the primary point of contact for Partner Co-workers, answering claims, task issues, and general questions. * Provide clear, timely, and empathetic communication to partners. * Review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines. * Take ownership of complex partner cases, ensuring a smooth and transparent resolution. * Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines. * Track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership. * Use partner feedback and data to suggest improvements to processes, communications, and training materials. * Build trust with Partner Co-workers by being a reliable and knowledgeable point of contact. * Collaborate closely with internal teams (Resolutions, Operations, Finance, Customer Experience) to resolve claims, task issues, and questions effectively. * Act as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided. * Help standardize and strengthen partner-facing communications to ensure clarity and consistency. **Essential Qualifications** * Minimum 1-2 years of experience in customer support, claims handling, task issue resolution, or a related field. * Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines. * Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support. * High attention to detail and accuracy in documentation and case review. * Strong sense of ownership, accountability, and ability to manage multiple requests at once. * Fluency in Portuguese and French (written and spoken) is required. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Knowledge of claims policies and task issue management. * Experience with data analysis and trend tracking. * Strong understanding of partnership agreements and guidelines. **Compensation & Benefits** At blithequark, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 105,116 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. **Why You'll Love Working Here** * blithequark is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. * The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! * The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. * The Perks. blithequark offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US-based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. **blithequark's Commitment to Diversity and Inclusion** An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. **How to Apply** If you are passionate about delivering exceptional customer experiences and have a strong problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job