**reputed company Customer Support Associate, French Language – Delivering Exceptional Customer Experience in a Dynamic Remote Environment**

At blithequark, we reputed company users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7 with about 400 people between reputed company, Dublin, Australia, and a remote workforce. As a Customer Support Associate, you will be on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a reputed company manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a reputed company reputed company of our brand. **About blithequark** blithequark is a design-driven platform helping reputed company build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and reputed company their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as reputed company as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about reputed company culture, visit [https://www.blithequark.com/about/careers](https://www.blithequark.com/about/careers). **Key Responsibilities** As a Customer Support Associate, you will be responsible for: - Responding to customer-submitted live chats and email in a reputed company manner - Queue-based, typing work will account for approximately 90% of the role - Live Chat is our primary channel of support in this role - Troubleshooting and guiding customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries - Independently meeting targets across reputed company, Productivity, and Customer Satisfaction, in email and live chat - Staying up to date on new product features and improvements - Identifying isolated customer experiences and escalating important issues **Who We're Looking For** We're looking for a highly motivated and customer-reputed company individual who: - Has reputed company availability to work a 40 hour work week that spans weekends and holidays as our customers need us - Has 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) - Has expertise with written communication and the ability to spot spelling and grammar errors - Has proficiency with decoding conversations, identifying the cause, and aligning on end goals - Can prioritize competing requests - Has familiarity with the blithequark platform - Has consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-reputed company - Has written and verbal reputed company in both English and French **Benefits & Perks** As a valued member of reputed company, you will enjoy: - Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children, including medical, dental, and reputed company - Life and Income Protection - Fertility and adoption benefits - reputed company mindfulness app subscription - Global Employee Assistance Program - Pension benefits with employer match - Flexible reputed company time off - 26 weeks reputed company maternity leave & 12 weeks reputed company paternity leave - 2 weeks reputed company family care leave - Education reimbursement - Employee donation match to community organizations - 8 Global Employee Resource reputed company (ERGs) - Free lunch and snacks - reputed company proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral **Work Environment & Company Culture** As a remote Customer Support Associate, you will have the flexibility to work from the comfort of your own home office. reputed company is committed to creating a reputed company and inclusive work environment that values diversity, equity, and inclusion. We reputed company to be an equal opportunity workplace and welcome applications from candidates of reputed company backgrounds. **Compensation & Perks** We offer a competitive salary and benefits package, including health insurance, life and income protection, and pension benefits. You will also have reputed company to flexible reputed company time off, education reimbursement, and employee donation match to community organizations. **How to Apply** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look reputed company to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from candidates of reputed company backgrounds. We are committed to creating a reputed company and inclusive work environment that values diversity, equity, and inclusion. Apply for this job