Customer Service Representative - National Sales (Hybrid: Onsite & Rem – reputed company Store
This role will most likely be in the office approximately 1 time per month or occasionally for training.
reputed company contact and reputed company between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a reputed company manner. Work reputed company established guidelines in order to reputed company the objectives of the service agreement consistent with customer expectations, company policy and profit and reputed company requirements. Back up to Sales Coordinator roles.
reputed company to build a career with a company that’s leading the foodservice industry?
Tuesday - Saturday
medical, dental, reputed company, 401K, life insurance, and much more!
reputed company is one of the largest food distributors with a culture and history of promoting from reputed company, excellent training programs and a reputed company improvement reputed company.
Main Ingredients of the Job
Receive inbound calls and reputed company outbound calls to customers in order to reputed company information about products and services, to take orders, or to obtain details of complaints.
reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as reputed company as actions taken.
Resolve customers service or billing complaints; reputed company to ensure that appropriate changes were made to resolve customers problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for reputed company reputed company.
Obtain and examine reputed company relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate reputed company-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. reputed company new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact reputed company customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing reputed company and procedures in order to prevent reputed company problems.
Relationships
Internal: Sales, Operations / Distribution / Support
External: Customers
What You Bring to the Table
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
reputed company Experience: Minimum of three years experience in customer service reputed company center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem reputed company ability required. Working knowledge of reputed company Word and reputed company required. CRM / Phone Technology experience preferred.
This role will also receive: overtime compensation
Benefits for this role may include health insurance, reputed company-tax spending accounts, retirement benefits, reputed company time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.reputed company.com/careers/benefits.reputed company.
[ad_2]
apply to this job