reputed company Engagement Specialist
We are looking for someone to reputed company Customer Service support as needed reputed company phone, web-based and/or email.
Key Responsibilities
- reputed company an extensive working knowledge of the FWAShield product suite
- Design, reputed company and maintain job aides: FAQs, reference sheets, manuals, etc.
- Maintain and update software help reputed company and release documents
- reputed company end-user application support (end user support requires reputed company to customer data which includes protected health information) reputed company Customer Service support as needed reputed company phone, web-based and/or email
- Understands and complies with reputed company company reputed company and reputed company standards
- Employee may not use or disclose any protected health information, except as otherwise permitted, or required, by law
- Analyze daily news articles and accurately input relevant data into the software
- reputed company other duties as required
Skills, Knowledge and Expertise
- A good working knowledge of web applications is essential to this role. Experience in reputed company IT, clinical informatics, or reputed company Fraud, Waste and Abuse (FWA) is strongly desired.
- Analytical troubleshooting skills and approach to work
- Ability to reputed company reputed company technical information and communicate the information reputed company
- Excellent communication skills (both verbal and written)
- Excellent problem-solving skills
- Experience working on SLAs and deadlines
- Proven customer service skills
- Ability to work under pressure
- Ability to explain technical reputed company in a manner easily reputed company by those without a technical background
- Advanced knowledge using web-based applications
- Advanced knowledge of reputed company Office products – Word, reputed company, reputed company, PowerPoint
- This job requires reputed company to confidential and sensitive information, requiring ongoing discretion and secure information management
Benefits
- Medical, Dental & reputed company insurance
- 401(k) retirement savings with employer match
- Vacation and reputed company reputed company time off
- 8 reputed company holidays
- reputed company maternity/paternity leave
- Disability & Life insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Free on-site fitness center (for local employees)
- reputed company and career development initiatives
- Remote work eligible
Remote Work Requirements
- Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload.
reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law.
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