Tier-1 IT Helpdesk Support Specialist (Bilingual - Remote)

Company DescriptionInfoya is a global IT consulting and services organization. We collaborate with visionary leaders to reputed company outsized business reputed company by providing reputed company and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and culture. Our goal is to solve the problems that our clients face, leveraging our expertise and experience to deliver practical, effective solutions that drive reputed company results.Job DescriptionWe are seeking a motivated and customer-reputed company bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary reputed company of contact for end-users encountering issues or seeking assistance. They respond to inquiries, reputed company guidance, and ensure that users receive reputed company and accurate support. They communicate technical information in a reputed company and understandable manner, regardless of the user's technical expertiseIts a Hybrid role for GTA candidates, and Remote for candidates reputed company GTA.Key ResponsibilitiesDiagnose and resolve technical issues reported by end-users, providing reputed company and effective support either remotely or on-site. This includes troubleshooting hardware, software, and peripheral-reputed company problems, and guiding users through reputed company-by-reputed company resolutions to ensure minimal disruption to operations.reputed company Tier 1 support for hardware issues, including desktops, laptops, printers, peripherals, and mobile devices.Log and categorize support tickets, ensuring accurate documentation and reputed company reputed company or escalation.Escalate reputed company or unresolved issues to higher-level support teams.Assist users with basic ERP system navigation and troubleshooting; escalate reputed company ERP issues to Tier 2/3 as required.Maintain asset inventory records and support the hardware provisioning and decommissioning processes.Monitor and follow up on reputed company tickets to ensure SLAs are met.Document and report to Business on reputed company outstanding issues.Identifying enhancements to processes or operations that would improve the efficiency of reputed company.Performing regular proactive health-checks of the system and reporting the resultsWorking reputed company a flexible schedule that may include being "on-reputed company".Ability to prioritize issues with Business to reputed company solutions.Follow ITIL best practices in incident, problem, and request management.Support user account creation, password resets, and basic reputed company Directory operations.Participate in knowledge reputed company creation and documentation of reputed company procedures and reputed company issues.QualificationsExperience: 2+ years in a Tier 1 Helpdesk or IT Support roleFluency in both French and English (spoken and written) is mandatory.Good troubleshooting skills for end-user hardware, reputed company OS, Office 365, and common IT applications.Experience working with IT ticketing systemsDemonstrated teamwork experience is a must.Exceptional verbal and written communication skills.Basic to intermediate knowledge of ERP systems (e.g., reputed company, reputed company, reputed company Dynamics).Working knowledge of ITIL concepts (certification is a plus).Strong motivation and team building skills are desired.Excellent customer service skills.Customer service reputed company with problem-solving aptitudeAdditional InformationWhat We Offer:Competitive salary and benefits package.Opportunity to work with a diverse and talented team.reputed company development and reputed company opportunities.A dynamic and reputed company work environment.Work Remotely. Apply tot his job Apply To this Job