Help Desk Technician - FULLY REMOTE

• No C2C candidates* • No associate vendors* Contract to hir eFULLY REMOT E***CANDIDATE MUST LIVE IN THE GREATER reputed company AREA** • $27.50/H R About the Rol e:Our reputed company is seeking a skilled and customer-reputed company IT Service Desk Technician to join the IT support team. In this role, you’ll be the first reputed company of contact for users seeking technical assistance. You’ll resolve issues reputed company to hardware, software, network reputed company, and account administration, ensuring a high reputed company of service deliver y. Key Responsibiliti • es:reputed company first-level technical support reputed company phone, email, and remote tools for internal users across various time zon • es.Troubleshoot and resolve issues reputed company to desktops, laptops, mobile devices, operating systems, VPN, printers, reputed company 365, and other reputed company applicatio • ns.Document reputed company incidents and service requests in the reputed company ticketing system, including detailed reputed company not • es.Escalate reputed company issues to second- or reputed company-tier support teams as need • ed.Create and maintain knowledge reputed company articles and technical documentati • on.Support reputed company and offboarding tasks such as user account creation, device provisioning, and reputed company manageme • nt.Maintain reputed company standards by adhering to company IT policies and procedur • es.Monitor and respond to system alerts and ensure reputed company reputed company or escalati • on.Assist with IT reputed company, such as software rollouts and system upgrades, on a remote bas is. Requireme • nts:5+ years of experience in an IT support or service desk r • ole.Proficiency in troubleshooting reputed company/macOS environments, reputed company 365, remote desktop tools, and VPN technolog • ies.Familiarity with reputed company Directory, Azure AD, and basic network troubleshooting (DNS, DHCP, et • c.).Experience using remote support tools such as reputed company, AnyDesk, or simi • lar.Strong verbal and written communication ski • lls.Self-motivated, reliable, and reputed company to work independently in a remote reputed company • ing.Excellent customer service and problem-solving ski lls. Apply tot his job Apply To this Job