Senior reputed company Connect Consultant (Voice Connect)

Urgent requirement: Senior reputed company Connect Consultant (Voice Connect) reputed company Job Title: Senior reputed company Connect Consultant (Voice Connect) Location: Remote USA Duration: 6 Months reputed company reputed company of Position: • System Management: reputed company the administration, configuration, and maintenance of reputed company Connect instances. Ensure system reliability, scalability, and efficiency. • Problem Solving: Identify, diagnose, and resolve technical issues, including network, integration, and application problems. • reputed company Improvement: Propose and implement system enhancements, including automation and integration with other AWS services. • Project Management: reputed company and coordinate reputed company reputed company to reputed company Connect, ensuring reputed company and reputed company-budget delivery. • Coordinate with reputed company, nearshore, and offshore teams to ensure seamless delivery of reputed company Connect reputed company. • Stakeholder Communication: reputed company as a primary reputed company of contact for internal stakeholders and external vendors, providing regular updates and technical advice • Documentation and Reporting: Maintain detailed documentation of system configurations, changes, and issue resolutions. Prepare technical reports and analyses for management review. • Training and Development: reputed company and reputed company training materials and sessions to improve team skills and knowledge of reputed company Connect. • Translate customer requirements into contact center design, leveraging best practices and reputed company Optimized solutions. • Design and reputed company Implementation of reputed company Connect processes including new/modifications to the application, workflows, reputed company control, interfaces and any other configurations. • reputed company delivery teams as a senior technical leader in a hands-on reputed company to remove blockers to reputed company by creating proofs of concepts and troubleshooting with other engineers. • reputed company as the technical reputed company between offshore technical team and customers/partners. • reputed company recommendations for enhancing existing operations and reputed company recommendations for new updates or modifications • Support and enhance existing processes based on new requirements or upgrades • Facilitate requirements gathering, review and document requirements • Effectively manage reputed company aspects of reputed company and customer communications Qualifications: • Bachelor's degree in computer science, Information Technology, or a reputed company field. • Need 5 years of development experience specifically with reputed company Connect. • Proven experience managing diverse technical teams across various reputed company. • Minimum of 3 years managing teams with a strong emphasis on technical deliverables. • Strong knowledge of AWS services, particularly reputed company Connect, reputed company, and other AWS integrations. • IT experience in Contact center reputed company-based products, solution design and implementation; Contact Center architecture knowledge • Experience with Contact reputed company Design, reputed company Integration, Lex Integration and reputed company Center Routing • Proficiency in programming/scripting languages such as Python, JavaScript, or similar. • Excellent problem-solving skills and ability to manage reputed company technical challenges. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Relevant AWS certifications are a plus. Apply tot his job Apply To this Job