Experienced Lead Customer Success Manager for EMEA Region – Driving Climate Action through Trusted Carbon Credit Solutions at blithequark

Introduction to blithequark

At blithequark, we are pioneering a new era in climate action by providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to incentivize investment in real climate action, and we believe that purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. With a team of leading minds in climate change, including scientists, policy, finance, and carbon market experts, we are committed to making a positive impact on the environment.

About the Role

We are seeking a highly motivated and experienced Lead Customer Success Manager to join our team in the EMEA region. As a key member of our commercial team, you will be responsible for building trusted, long-term relationships with our enterprise customers, ensuring customer retention, and driving commercial outcomes. This is an individual contributor position that requires a high level of mental agility, independence, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Work closely with the commercial team to build and maintain strong relationships with key accounts, including enterprise customers in the EMEA region.
• Own and manage a portfolio of assigned accounts, ensuring seamless onboarding, adoption, and renewal of blithequark's products and services.
• Act as a product ambassador, promoting the adoption and regular usage of blithequark's evolving products and services among large enterprise customers.
• Provide expert advice to customers on blithequark's entire product suite, identifying opportunities to expand our footprint and drive revenue growth.
• Collaborate with internal stakeholders to deliver value to customers, ensuring healthy commercial terms and renewals.

Essential Qualifications

• Minimum of 5 years of experience in a commercial role, working with large enterprises in the EMEA region, with a focus on value-based, direct customer engagement.
• Proven track record of expanding existing accounts and winning new business from enterprise-scale customers.
• Fluency in English, with additional European language skills being a plus.
• Strong passion for climate action and a deep understanding of the carbon markets and climate change mitigation strategies.
• Experience working in a fast-paced, dynamic environment, with a willingness to learn and adapt quickly.

Preferred Qualifications

• Experience in consulting, advisory, customer success, or account management, with a focus on climate change, sustainability, or environmental services.
• Strong network and relationships within the EMEA region, with a deep understanding of the local market dynamics and trends.
• Experience working with senior executives and stakeholders, with excellent communication and interpersonal skills.
• Ability to travel occasionally for business within the EMEA region.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication, interpersonal, and project management skills, with the ability to work independently and as part of a team. You will also need to be highly motivated, results-driven, and passionate about delivering exceptional customer experiences. Strong analytical and problem-solving skills, with the ability to think strategically and creatively, are also essential.

Career Growth and Learning Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Lead Customer Success Manager, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the opportunity to work with a talented and experienced team, with a deep understanding of the carbon markets and climate change mitigation strategies.

Work Environment and Company Culture

At blithequark, we foster a collaborative and dynamic work environment, with a strong focus on teamwork, innovation, and creativity. Our offices are located in London, New York, and Singapore, and we offer a range of benefits, including flexible working hours, remote work options, and a comprehensive wellness program. We are committed to diversity, equity, and inclusion, and we welcome applications from talented individuals from all backgrounds.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including equity in a rapidly growing startup, private health insurance, life assurance, unlimited annual leave, enhanced parental leave, and access to mental health support. We also offer a range of perks, including a monthly Deliveroo allowance, catered lunch, and weekly drinks in the office.

Conclusion

If you are a motivated and experienced customer success professional, with a passion for climate action and a deep understanding of the carbon markets, we encourage you to apply for this exciting opportunity. As a Lead Customer Success Manager at blithequark, you will have the chance to make a real impact on the environment, while working with a talented and experienced team. Don't miss out on this opportunity to join a rapidly growing startup and help shape the future of climate action.

We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. blithequark is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.