Experienced Bilingual Customer Success Manager (Spanish Speaking) – Delivering Exceptional Support and Driving Business Growth at blithequark

Welcome to blithequark

At blithequark, we value the unique backgrounds, experiences, and perspectives each team member brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at blithequark? Our mission is to empower creators to own their destiny by making first-party data accessible and actionable like never before.

About the Role

Customer Success Managers (CSMs) at blithequark are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with blithequark.

This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations, and want to apply these skills to solve for our customers using our software.

How You’ll Make a Difference

• Be passionate about your customers’ success and establish yourself as the trusted advisor for 45+ customers
• Develop tailored success plans to drive adoption of the blithequark platform and ensure your customers achieve their goals
• Identify and recommend additional blithequark products to help increase revenue for your customers
• Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation
• Work cross-functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience
• Work to set priorities and establish a plan to resolve open issues in a timely manner
• Provide customers with a combination of both strategic guidance and tactical support
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
• Contribute feedback to Product on product improvements to enhance customer engagement
• Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion

Who You Are

• 2+ years of customer-facing experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
• Fluent in English and Spanish (spoken and written)
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem-solving for customers and end users
• Experience in marketing or advising customers on marketing strategy
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills
• Excellent communication skills via phone, video conference, and email
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus

What We Offer

At blithequark, we offer a comprehensive range of benefits, including a competitive salary, participation in our annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Our total compensation package is designed to support your overall well-being and help you achieve your career goals.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

The base pay range for US locations is $72,000 - $108,000 USD. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Career Growth and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including mentorship opportunities, workshops, and conferences. Our goal is to provide you with the skills and knowledge you need to succeed in your role and advance in your career.

We also offer a range of benefits to support your overall well-being, including flexible working hours, remote work options, and a comprehensive range of health and wellness programs. Our goal is to create a work environment that is supportive, inclusive, and empowering, and that allows you to thrive both personally and professionally.

Work Environment and Company Culture

At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all.

We also believe in the importance of work-life balance, and we offer a range of benefits to support your overall well-being, including flexible working hours, remote work options, and a comprehensive range of health and wellness programs. Our goal is to create a work environment that allows you to thrive both personally and professionally.

How to Apply

If you are a motivated and experienced customer success professional who is passionate about delivering exceptional support and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace, and we encourage applications from underrepresented groups.

Important Notice

Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to blithequark processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for blithequark to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here.