Experienced Customer Service Representative – Administrative Support and Office Management Professional at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on fostering a technology-centered, people-powered culture that is constantly evolving and redefining the marketing landscape. Our team is comprised of individuals from diverse personal and professional backgrounds, united by a shared dedication to excellence and a passion for innovation. With a strong presence in the US and Canada, including over 30 production facilities, we offer a comprehensive range of digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products. As we continue to expand at an unprecedented rate, we are seeking talented individuals to join our dynamic team and contribute to our mission of delivering exceptional customer experiences.

Job Summary

We are currently seeking an experienced Customer Service Representative to join our administrative support team. As a key member of our office management team, you will be responsible for completing a variety of clerical and administrative tasks, ensuring the smooth operation of our office and providing exceptional support to our customers and colleagues. Your main duties will include welcoming and directing visitors, coordinating meetings and appointments, and performing clerical tasks such as answering phones and responding to emails. If you are a highly organized and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy, leveraging your excellent organizational skills and attention to detail.
• Supervise members of the administrative staff, equally dividing responsibilities to improve performance and foster a collaborative work environment.
• Manage agendas, travel plans, and appointments for upper management, ensuring seamless coordination and effective time management.
• Manage emails, letters, packages, phone calls, and other forms of correspondence, providing timely and professional responses to customers and colleagues.
• Support bookkeeping and budgeting procedures for the company, maintaining accurate records and ensuring compliance with financial regulations.
• Create and update databases and records for financial information, personnel, and other data, utilizing your proficiency in standard business equipment and software applications.
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures, demonstrating your ability to prioritize tasks and manage resources effectively.
• Submit reports and prepare proposals and presentations as needed, showcasing your excellent written and verbal communication skills.
• Assist colleagues whenever there is an opportunity to do so, fostering a culture of teamwork and collaboration within the office.

Essential Qualifications

To be considered for this role, you must possess a high school diploma or equivalent, as well as at least two years of progressively responsible clerical experience. You should be a highly organized and detail-oriented individual with excellent communication skills, both written and verbal. Additionally, you should be proficient in standard business equipment and software applications, with the ability to learn new systems and technologies quickly.

Preferred Skills

In addition to the essential qualifications, we are seeking candidates with the following preferred skills:

• Excellent interpersonal and customer service skills, with the ability to provide exceptional support to customers and colleagues.
• Excellent time management skills, with a proven ability to meet deadlines and prioritize tasks effectively.
• Ability to function well in a high-paced work environment, demonstrating flexibility and adaptability in response to changing priorities and deadlines.
• Basic understanding of how to operate standard business equipment, including computers, printers, and telephones.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment, with access to training and development programs, mentorship, and career advancement opportunities. You will be part of a talented and dedicated team, working together to deliver exceptional customer experiences and drive business success.

Work Environment and Company Culture

Our office is a vibrant and dynamic work environment, with a culture that values innovation, creativity, and collaboration. We are a diverse and inclusive team, passionate about delivering exceptional customer experiences and making a positive impact on our community. As a blithequark employee, you will be part of a team that is dedicated to excellence, with a strong commitment to teamwork, integrity, and social responsibility.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and company-paid holidays. We also provide a range of perks and benefits, including opportunities for professional development, recognition and reward programs, and a dynamic and supportive work environment.

Conclusion

If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At blithequark, we are committed to delivering exceptional customer experiences and driving business success, and we are seeking talented individuals who share our passion for innovation, creativity, and excellence. Apply today to join our dynamic team and take the first step in an exciting and rewarding career with blithequark.