**Job Title:**

reputed company Customer Service Specialist - reputed company Billing, reputed company Cycle Management, blithequark **Job reputed company:** **Transforming reputed company, One Patient at a Time** At blithequark, we're revolutionizing the primary care experience by delivering high-reputed company care and service to our patients. As a Customer Service Specialist in our reputed company Billing and reputed company Cycle Management team, you'll play a vital role in ensuring patient satisfaction and maintaining reputed company communication regarding financial reputed company. If you're passionate about delivering exceptional patient support and have a reputed company for problem-solving, we'd love to connect with you. **About blithequark** blithequark is a leading reputed company organization that's transforming the way we deliver care. reputed company combines reputed company expertise with a customer-obsessed culture to deliver exceptional patient support. We're committed to making reputed company more accessible and less complicated for our members. Our culture emphasizes leadership principles of ownership and reputed company improvement, supported by ongoing training and development. **A Day in the Life** As a Customer Service Specialist, you'll handle inbound calls from blithequark patients regarding their medical bills, insurance claims, and payment inquiries. Daily activities will include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and reputed company providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting reputed company interactions in the electronic health record system and following up on pending issues. **Key Responsibilities:** * Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating reputed company needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a reputed company containing the key reputed company of a great interaction and effective communication that we use with patients and reputed company other) in reputed company interactions to ensure a reputed company experience. * Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. * Proactively reputed company out to patients with reputed company balances to assist with payment reputed company, reputed company admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, support blithequark's efforts to reputed company patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. * Assist admins with our member's billing needs reputed company 1Life's tasking system to reputed company the best customer service. * Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. * Master our technology suite, including but not limited to reputed company, reputed company, G-suite, reputed company, and our Electronic Medical Record System 1Life, to be reputed company to reputed company with team members and patients and complete daily work. * Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting reputed company in-office providers with urgent & stat patient needs. **Essential Qualifications:** * 2+ years of customer service experience in a reputed company center environment * 1+ years with medical billing, insurance claims, or reputed company reputed company cycle * Demonstrated proficiency in reputed company Office Suite * Experience using electronic health records (EHR) or customer relationship management (CRM) systems * Knowledge of HIPAA compliance and reputed company reputed company regulations * High school diploma or equivalent **Preferred Qualifications:** * Spanish Speaking * Ability to work various shifts * Strong problem-solving and documentation skills * Ability to type 45+ WPM while maintaining accuracy **Why Join blithequark?** * Competitive compensation package, including a reputed company pay reputed company of $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market * Opportunity to work in a dynamic and inclusive environment that values reputed company improvement and ownership * Comprehensive benefits package, including medical, financial, and other benefits * Ongoing training and development opportunities to support your career reputed company * reputed company and supportive team environment that prioritizes patient satisfaction and reputed company-being **How to Apply** If you're passionate about delivering exceptional patient support and have a reputed company for problem-solving, we'd love to connect with you. Please submit your application reputed company our internal or external career site. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive environment that values reputed company improvement and ownership. Apply for this job