Experienced Associate Customer Success Manager for Cloud Technology Solutions – Remote Opportunity in Costa Rica

Welcome to blithequark

At blithequark, we are a global technology company that empowers cloud-driven organizations to harness the full potential of the cloud, driving business growth and innovation. By combining cutting-edge data, technology, and human expertise, we ensure our customers operate in a well-architected and scalable state, from planning to production. As a leader in the industry, we deliver blithequark Cloud Intelligence, a revolutionary solution that integrates advanced technology with human intelligence to help our customers solve complex multicloud problems and drive efficiency.

About Our Team

Our global Customer and Product Success team is dedicated to helping our customers achieve their goals and maximize the value of our products and services. We are a team of skilled Customer Success professionals who are passionate about working with customers and internal teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. As a team, we work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems, ensuring they get the most out of what our product and team have to offer.

The Opportunity

We are seeking an experienced Associate Customer Success Manager to join our team in Costa Rica. As an Associate Customer Success Manager at blithequark, you will own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of blithequark customers. The ideal candidate is a highly self-motivated and goal-oriented individual who is eager to leverage best-in-class Customer Success tooling and data-driven insights to promote retention through customer-realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Key Responsibilities

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the blithequark console, and host one-to-many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth, identifying strategic customers for account planning and additional human outreach
• Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
• Build trust and transparency with customers, acting as a customer advocate (operating as the “voice of the customer”)
• Escalate problems and customer feedback more generally to the engineering team, product managers, and other departments
• Maintain a detailed understanding of blithequark’s products and services and customer use cases to advise customers on how to leverage blithequark solutions more effectively

Essential Qualifications

• 1-2 years of experience in Customer Success in a B2B SaaS company
• Technical aptitude, with the ability to identify areas for automation and an interest in both learning and leveraging AI
• Proven ability to manage high and competing workloads with a strong attention to detail and effective prioritization
• Exceptional ability to communicate and foster positive business relationships with our customers and team members
• A proven track record of creative problem-solving on internal and customer-facing issues
• Accountability and personal organization are a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and develop professional competencies
• Be fluent in English to a professional degree (verbal and written)

Preferred Qualifications

• Experience with finance or data analytics
• Experience with a public cloud platform like GCP, AWS, or Azure
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including professional development stipends, peer recognition programs, and unlimited vacation time to ensure you have the time and resources you need to pursue your goals. Our company culture is built on the principles of entrepreneurship, knowledge-sharing, and fun, and we are always looking for ways to improve and innovate.

Work Environment and Company Culture

At blithequark, we believe in creating a work environment that is inclusive, equitable, and empowering. We celebrate diversity and recognize that each unique perspective enhances our innovation. Our team is global, and we offer flexible working options, including remote work, to ensure that you can work in a way that suits your needs and lifestyle. We are committed to making a positive impact on our customers, our employees, and the wider community, and we are always looking for ways to make a difference.

Compensation and Benefits

We offer a competitive compensation package, including a range of benefits, such as health insurance, parental leave, employee stock option plans, and home office allowances. We also offer a peer recognition program and unlimited vacation time to ensure that you have the time and resources you need to pursue your goals and enjoy a healthy work-life balance.

Conclusion

If you are a motivated and goal-oriented individual who is passionate about customer success and cloud technology, we encourage you to apply for this exciting opportunity. As an Associate Customer Success Manager at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and make a real difference to our customers. Don’t miss out on this opportunity to join a dynamic and innovative company that is shaping the future of cloud technology. Apply now to become a part of our team and start your journey with blithequark today!