Customer Service Agent - HR & Payroll Support opportunity - Remote

Indotronix is seeking a 100% remote role.- Customer Service Agent - HR & Payroll Support for a Job Opportunity Job Title: 100% remote role.- Customer Service Agent - HR & Payroll Support Location: Remote Duration: 5 Months Contract Max Pay: $19.82/hr Position comments: Please ensure candidates location is listed at the top of the resume. If candidate location is missing the submittal will be declined. When presenting candidates, please prioritize: 1. ADP EV5 experience 2. Experience processing or analyzing payrolls for large, multi-state populations (5,000+ employees). 3. Workday or other Enterprise Payroll Systems experience. 4. Immediate availability and ability to work U.S. business hours. Job Description : We are seeking a Customer Service Agent to support our Payroll Operations team during a period of reduced offshore capacity. This role will provide high-quality, timely assistance to employees, managers, and HR partners regarding HR and payroll-related inquiries. The ideal candidate will have strong customer service skills, familiarity with HR and payroll processes, and experience using ServiceNow, ADP EV5, Workday, or similar HR/payroll and case management systems. Key Responsibilities: Respond to employee inquiries related to payroll, timekeeping, tax, HR or benefits questions via phone, email, and case management systems. Research and resolve payroll discrepancies in partnership with Payroll Processors and Analysts. Escalate complex or sensitive issues to Tier 2 Payroll or HR Operations teams as appropriate. Document and track cases accurately within established service-level agreements (SLAs). Provide clear communication and guidance to employees regarding pay dates, deductions, and corrections. Collaborate with HR, Benefits, and Finance to ensure end-to-end issue resolution. Support peak payroll cycles by assisting with audit and data verification tasks as needed. Required Skill Set : Experience in a customer service, HR, benefits or payroll support role. Working knowledge of case management or ticketing systems (ServiceNow, Salesforce, or similar). Familiarity with ADP EV5, Workday, or other enterprise payroll/HR systems Experience supporting multi-state or union payroll environments. Strong written and verbal communication skills with a customer-first mindset High attention to detail and ability to manage multiple inquiries simultaneously Proven ability to handle sensitive and confidential information appropriately Proficiency with Microsoft Office, especially Excel and Outlook Experience working in a large corporate or shared services environment preferred Associate's or Bachelor's degree in Business, HR, or related field preferred Education Qualification : Education typically acquired through advanced education (e.g. Bachelor) Apply tot his job Apply To this Job