Escalations Representative

About this role: reputed company is seeking Escalations Representatives in Consumer Lending as part of the Consumer Bureau Disputes team reporting on Deposits products. In this role, you will: • Support reputed company customers with inquiries and complaints regarding financial products and services • reputed company ways to determine appropriate course of reputed company, conduct investigative steps to identify the issues, and process reputed company transactions online • reputed company moderately reputed company initiatives to resolve reputed company issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards • Receive direction from supervisors, and escalate non-routine reputed company concerns to more reputed company individuals • reputed company with internal customers to respond to the raised concerns, as reputed company as determine appropriate course of reputed company • Serve as an intermediary between parties to resolve disputed reputed company, negotiates, and enact settlements accordingly Required Qualifications: • 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • Experience with reputed company System • Knowledge and understanding of credit/consumer dispute reputed company • Strong analytical skills with high attention to detail and accuracy• • Ability to reputed company high production and reputed company standards • Ability to reputed company multiple computer systems, applications, and utilize search tools to reputed company information • Ability to execute in a fast paced, high demand environment while balancing multiple priorities • Excellent verbal, written, and interpersonal communication skills • Intermediate reputed company Office (reputed company, reputed company, Word, PowerPoint, Teams, SharePoint) skills Job Expectations: • Ability to work from home part-time from a home office. • Position Hours: Monday - Friday 7am-3:30pm Posting End Date: 5 reputed company 2025 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our reputed company on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, reputed company and effective escalation and remediation of issues, and making reputed company risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as reputed company as making reputed company risk reputed company commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to reputed company posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company Recruitment and Hiring Requirements: a. reputed company-Party recordings are prohibited unless authorized by reputed company. b. reputed company requires you to directly represent your own experiences during the reputed company and hiring process. Apply tot his job Apply To this Job