Experienced Remote Customer Service Associate for Insurance Claims Handling and Resolution - Colorado Residents Only

Welcome to blithequark

At blithequark, we are more than just a team - we are a family of passionate, award-winning, and equal opportunity employers committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! We are blithequark, and we are excited to meet our next team member.

About the Role

We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career in customer service. As a Remote Customer Service Associate, you will operate in a claims contact center, assisting customers who need to file an insurance claim. You will be the first voice our customers hear when they need us the most, and you will play a critical role in explaining the claim process, providing status updates, and offering other services to our customers as needed.

Key Responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center, providing exceptional customer service and support.
• Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
• Provide customers with a clear explanation of the claim process, including next steps and expectations.
• Authorize services such as roadside assistance and rental cars as needed.
• Efficiently and accurately complete customer inquiries regarding the status of existing claims.
• Ensure all customer interactions are clearly and accurately documented in the claim file.
• Maintain job knowledge through intermittent training and learning, incorporating new information into daily tasks.

A Day in the Life

As a Remote Customer Service Associate, your day will be filled with a variety of tasks and challenges. You will be a member of a diverse team of individuals working together to take care of our customers. You will take inbound calls from the comfort of your own home, working a variety of shifts, including early mornings, mid-day, evenings, weekends, and holidays. You will be required to have a dedicated workspace, free of noise and distractions, and you will need to be willing to work non-traditional hours.

Essential Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred, with a strong focus on verbal communication and listening skills.
• Remote contact center experience preferred, with the ability to work in a fast-paced, dynamic environment.
• Typing skills: 30 WPM, with 90% accuracy, required.
• Strong technical aptitude, including the ability to master multiple windows simultaneously.
• Ability to assume personal responsibility for actions and possess flexibility to work in a fast-paced environment.

Preferred Qualifications

• Previous experience in insurance claims handling and resolution.
• Knowledge of insurance policies and procedures.
• Experience working in a virtual or remote environment.
• Strong problem-solving skills, with the ability to think critically and make sound decisions.

Skills and Competencies

• Strong verbal communication and listening skills, with the ability to communicate effectively with customers and colleagues.
• Proficient in English written and verbal communication skills.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer service and support.
• Strong technical aptitude, including the ability to master multiple windows simultaneously.
• Ability to assume personal responsibility for actions and possess flexibility to work in a fast-paced environment.

Career Growth and Development

At blithequark, we are committed to providing our employees with the training and support they need to succeed in their careers. We offer a range of development opportunities, including training programs, mentorship, and career advancement opportunities. As you gain experience and develop your skills, you may have opportunities to move into different roles within the company, taking on new challenges and responsibilities.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and diversity. We believe in supporting the well-being of our employees, both in and out of the workplace, and we offer a range of benefits and programs to help you achieve a healthy work-life balance. Our virtual office environment is open and collaborative, with a strong focus on teamwork and communication.

Compensation and Benefits

We offer a competitive salary commensurate with experience, qualifications, and location. Our benefits package includes:

• 401(k)
• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Life insurance
• Paid time off and paid parental leave
• Tuition assistance

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon.

Conclusion

Thank you for considering this exciting opportunity to join the blithequark team as a Remote Customer Service Associate. We are a dynamic and growing company, and we are looking for talented and motivated individuals to help us achieve our goals. If you are a customer-focused and results-driven professional who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. We look forward to hearing from you soon.