Experienced Customer Service Representative – Content Moderator for Innovative Digital Services and Next-Generation Customer Experience

Introduction to blithequark

At blithequark, we are a leading provider of outsourced digital services and next-generation customer experience, dedicated to helping fast-growing technology companies represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our commitment to innovation and customer satisfaction has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Our Culture and Values

At blithequark, we pride ourselves on our People First culture, which has been the driving force behind our success. We believe in creating a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. Our employees are our greatest asset, and we prioritize their well-being by offering competitive industry salaries, comprehensive benefits packages, and a range of programs to support their growth and development.

Job Overview

We are currently seeking an experienced Customer Service Representative – Content Moderator to join our team. As a Content Moderation Rater, you will be the first point of contact for customers, owning and solving customer issues from start to finish. You will work with customers to troubleshoot software and/or device issues, deliver fast customized solutions, and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.

Key Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately, and on time
• Become and remain knowledgeable about products and community standards
• Make well-balanced decisions and personally driven to be an effective advocate for our community
• Display strong interpersonal skills, verbal, and written communication skills, and most importantly, empathy
• Show a strong bias to doing what's right for our community in support of our mission

Essential Qualifications

• Impeccable communication and writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat and email etiquette, with a fine-tuned attention to detail
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
• 1+ years of customer service experience

Preferred Qualifications

• Previous experience in content moderation or a related field
• Strong technical skills and knowledge of software and devices
• Experience working in a fast-paced, dynamic environment
• Ability to work independently and as part of a team

Skill and Competencies

To be successful in this role, you will need to possess strong communication and interpersonal skills, as well as the ability to empathize with customers and convey confidence through written interactions. You will also need to be well-versed in chat and email etiquette, with a fine-tuned attention to detail. Additionally, you will need to be able to quickly learn and articulate technical concepts, and have a general curiosity about how and why things work the way they do.

Career Growth Opportunities

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development programs, as well as opportunities for internal mobility and professional growth. Our People First culture is designed to support our employees at all stages of their career, and we are committed to creating an inclusive environment that allows everyone to thrive.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on innovation and customer satisfaction. We believe in creating a culture of constant motion, exploring new technologies, and being ready to handle any challenge at a moment's notice. Our employees are our greatest asset, and we prioritize their well-being and happiness. We offer a range of perks and benefits, including competitive industry salaries, comprehensive benefits packages, and a range of programs to support their growth and development.

Compensation and Benefits

We offer a competitive compensation package, including a salary range that is commensurate with experience. We also offer a range of benefits, including comprehensive health insurance, retirement savings plans, and paid time off. Our benefits package is designed to support the well-being and happiness of our employees, and we are committed to creating an inclusive environment that allows everyone to thrive.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Content Moderation Rater at blithequark, you will have the opportunity to work with a fast-growing technology company, and be part of a team that is dedicated to delivering exceptional customer experiences. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of our dynamic and innovative team!

Diversity, Equity, and Inclusion

At blithequark, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business, and we are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Equal Employment Opportunity

blithequark is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity, and are committed to creating an inclusive environment for all employees. Our People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.